Council Insurance Claims

The Council's Legal Services does not deal directly with compensation claims. Claims against the Council are generally passed to the Council's insurers and in any court action the insurers appoint their own solicitors.

To begin a claim for compensation for personal injury or damage to property if you are not employing a solicitor:

Highways and footpath claims
Please contact Norfolk County Council's Highways Dept for this area
Telephone 01493 728606

All other claims
Please write to the Council's Insurance Officer at the address to the right of this page.

Insurance Service

The Council purchases insurance cover for a wide range of risks including Motor, Public Liability, Employers Liability, Libel and Slander and Property as well as a number of smaller risks.

The team works with all clients to identify their Insurance requirements and arrange effective insurance cover.

The team also manages the internal Insurance fund ensuring that sufficient funding is available to meet current and future Insurance claim requirements

The team handles all claims that are made either by or against the County Council.

Insurance Fraud

Insurance fraud against your local authority is a serious offence. People commit many kinds of fraud and you can help by providing information that may help detect a false claim.

Report fraud anonymously by calling 01493 846514.

Insurance claims

Claims for damage to property or personal injury must be made in writing to: Miss K Bate at the address at the right of this page.

All claims for personal injury must include the following:

• Claimant’s full name

• Claimant’s full address

• Claimant’s National Insurance Number

• Claimant’s Date of Birth

• The Incident Date

• Exact Location

• The circumstances of the accident (giving a brief outline)

• The reason why alleging the fault (i.e. holding the Council responsible)

• The injuries received

All claims for damage to property must include the following:

• Claimant’s full name

• Claimant’s full address

• The Incident Date

• Exact Location if different from the claimant’s address

• Full details of how the damage occurred

• A full list of the items damaged including the original purchase price and the original receipts if applicable

Claims for damage to Third Party vehicles where it is alleged that a Council vehicle was responsible all claims must be made in writing to:

Miss K Bate, at the address to the right of this pgae.

All claims must include the following information:

• Claimant’s full name

• Claimant’s full address

• The Incident Date

• Exact Location

• The circumstances of the accident

• Details of Council Vehicle involved

• Details of the Third Party vehicle (Make and Reg. No)

• Estimate for repairs to vehicle

• Full details of any injuries to driver or passengers

All GYB Services vehicles are now the responsibility of GYB Services, Churchill Road, Great Yarmouth. Telephone 846846

Lease Holder Insurance Claims

As the council is the freeholder of the building, we are responsible for obtaining buildings insurance for the property. Also, it is illegal for there to be more than one buildings insurance cover on the property.

If a leaseholder wants to make a claim they should contact the Insurance team on 01493 846514.

We have to fill in part of the form as freeholder of the property and this will be done before the form is sent to you. We also keep a record of all forms sent out. We cannot indicate whether your claim will be successful as this is dealt with by the insurers.

You should contact Zurich Municipal on 0870 241 8050 if you have any queries about a claim in progress.