Great Yarmouth Borough Council

Should you wish to make a complaint about the way your request was handled or if your request was refused, you should write in the first instance to the:

Information Manager
Room 29
Town Hall
Hall Plain
Great Yarmouth
NR30 2QF.

In accordance with Regulation 19 of the Regulations where an applicant has exhausted the internal complaints procedure the applicant may refer that complaint to the Office of Public Sector Information (OPSI) at Admiralty Arch (North Side), The Mall, London SW1A 2WH Email: opsilicensing@cabinet-office.x.gsi.gov. The complaint must:

be in writing
state the nature of the complaint
include a copy of the written determination under the internal complaints procedure
be lodged with OPSI before the end of the 28 working days beginning with the date of receipt of the determination

OPSI will investigate the complaint and issue a Decision within 30 working days. Complex cases may be subject to a payment of £500 (non-refundable).

Both parties can appeal to the specially constituted panel of the Advisory Panel on Public Sector Information (APPSI). APPSI will investigate and reach a Decision within 60 working days.Generally evidence will only be considered in written form.

Complaints about OPSI will be referred to APPSI so as to maintain an equivalent level of independence.

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