Community Housing

Our vision is that Community Housing will provide attractive and affordable homes, in a safe, green and pleasant environment, that will enhance the quality of life for residents and increase their life opportunities.

Our mission is to deliver high quality services and capital investment in the housing stock, which deliver that vision and reflect the aspirations of our tenants.

Estate Management & Tenancy Services

• consulting and involving tenants in respect of service delivery and decision-making, both informally and through formal tenant participation structures, and developing policies and practice to reflect their needs and aspirations

• maintaining estates in good order through an effective caretaking service and grounds maintenance and cleaning contracts

• working with residents and other partners to promote social cohesion, community safety, health improvement and improvements in educational and training attainments

• providing support, advice and guidance to tenants on all aspects of their tenancies and taking enforcement action when necessary in respect of breaches of tenancy conditions and anti-social behaviour

Housing Maintenance

• carrying out improvements and refurbishments to dwellings and their environment to ensure their sustainability, meet tenants’ expectations and, as a minimum, achieve the decent homes target

Housing Property Management

• maintaining the housing stock in good condition through cyclic and planned maintenance programmes and the responsive repairs partnership contract

Housing Finance

• rigorously managing the Housing Revenue Account revenue budget and capital programme.

Housing Capital Projects

• achieving value for money in the procurement and management of contracts and partnerships and in the efficient and effective delivery of  in-house services and maximising income

Housing Support Services

• By homelessness prevention and tenancy sustainment, providing open and fair access to affordable housing by choice based lettings, improving the health and well being of older people, reducing the number of vulnerable households in non-decent private sector housing and enabling housing associations to produce additional affordable housing. Also by contributing to reducing health inequalities within the borough.

Services for Older People

• Provide housing related support to older people living in sheltered housing.

• 24/7 monitoring of Yare Care community alarms and sheltered housing warden call alarms.

• 24/7 emergency response to alarm calls from tenants in sheltered housing.

• Handling out of hours requests from the public for a wide range of Council services.