Tenant Participation

Great Yarmouth Community Housing is committed to working with tenants to improve the services that we deliver and to make our estates and neighbourhoods better places in which to live.

Our aim is to keep our tenants well informed about what is going on and to give them every opportunity to have a say in how their homes are managed and services are provided. This can be as simple as answering a questionnaire or as involved as sitting as a Tenant Member on the Community Housing Board.

Ways to be involved

We have a wide range of ways to be involved. These include the following:

• Tenants & Residents Associations

• Tenant Links

• Service Delivery Working Groups

• Great Yarmouth Community Housing Tenants’ Forum

• The Community Housing Board

• Other informal meetings and focus groups

The Partnership Agreement or Tenants Compact

Tenants will receive a copy of the tenant participation agreement detailing the ways to become involved.  To view the newsletter please click on this link here

 

The Tenants Compact, or Partnership Agreement as we like to call it sets out  ways in which Great Yarmouth Community Housing will provide information to tenants, the opportunities there are to get involved,what support will be given and what we are trying to achieve.

This is a joint agreement drawn up between tenants and staff after considerable work.  All tenants have been sent a copy but if you would like another copy please contact the tenant participation team on 01493 846115. You can also download the agreement here

Communication

 

 Issue 8 - Summer 2011

All tenants receive Tenants News and Views, the tenant newsletter twice a year. Tenants who are members of the communications service delivery working group take responsibility for the production of this newsletter.  The latest issue can also be downloaded from the further information box. We will also deliver leaflets and newsletters to your door if there are specific things going on in your area which tenants need to know about.

You may also like to the view our full

Guide to Tenant Participation

To view please click  here

Training and support

Encouraging and supporting tenant participation is part of the role of all staff. However, our Tenant Participation Officers have the specific task of supporting the development of individual tenants who want to get involved as well as helping them to get Tenants and Residents Associations set up and to keep them running. They are the first point of contact for anyone wanting to get involved.

They can be contacted on 01493 846115.

Training is available to help tenants become involved and financial grants are available to set up or support groups.

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Tenants & Residents Associations

Tenants in some areas have got together to form Tenants and Residents Associations.  Not all groups are formal groups, some prefer to be informal. These groups are open to all tenants and residents of a neighbourhood and look at how the area can be improved and how services can meet the needs of local people. Some also organise social and other activities for different members of the community. Current Tenants and Resident Associations working in partnership with Great Yarmouth Community Housing are;

Formal Groups

• Newtown Community Association

• Halfway House Tenants and Residents Association

• Middlegate Community Association

• Rural North Tenants and Residents Association

• STAR – Shrublands Tenants and Residents Association

Informal  Groups

• Ecclestone, Bunnewell and Leach Close

• Parkland Drive and The Close

• Magdalen Estate

• Seawake Close

• Charter Close

For further information on your local group please contact the TP team. Telephone 01493 846115

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Tenant Links

Tenant Links are tenants who are not part of a formal Tenants and Residents Association but are interested in getting involved in different activities, either in their own area or in a particular part of the service.

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Service Delivery Working Groups

Tenants who have an interest in a particular service that Great Yarmouth Community Housing provide can get involved in one of six Service Delivery Working Groups. These are lead by the key managers in each service and provide an opportunity to tenants to look in detail at how the services are run and how they can be improved. The six Service Delivery Working Groups are:

• Finance and Capital Projects

• Repairs and Planned Maintenance

• Tenancy Services

• Environmental Services

• Communication

• Tenant Participation

Up to six tenants sit on each working group, where a group is full a tenant can ask to go on a waiting list. to view the minutes of the service delivery working groups and check for current vacancies please click here

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Great Yarmouth Community Housing Tenants’ Forum

The Tenant’s Forum is where tenant representatives from across the Borough of Great Yarmouth come together to discuss issues that matter to tenants.  Community Housing consults with the Forum on important issues relating to the service locally and will also provide updates on what is happening at a national level.

Please click here to view the Tenants Forum minutes

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The Community Housing Board

The Community Housing Board is made up of 6 elected Members, four councillors from the party that controls the Council and two from the opposition, three tenants and three independent board members.

From 2009, any tenant can stand for annual election to the Board if they are nominated by ten other tenants. Details of those who have been nominated will be sent to all tenants who will then be able to vote for who they want to be the Tenant Board Member.

To view the Community Housing Board Minutes Please click here

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Other informal meetings and focus groups

If any tenant or group of tenants have a good idea or an issue that needs resolving, the Tenant Participation Team will be happy to come out to visit and see what help they can give.

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