We aim to:

Be available to help you from 9:00 a.m. to 5:00 p.m., Monday to Thursday / 9:00 am to 5:00 pm Friday and provide an answering machine service outside normal working hours for all messages and site inspection requests. All messages left will receive early attention on the next working day.

Ensure that a professional surveyor is available in the office during all working hours to give general guidance, information and advice. Where you wish to see a particular officer or arrange a private interview, an appointment will be offered.

Ensure that all Full Plan Building Regulation applications receive a decision within 5 weeks of receipt, except where an extension of time has been agreed in advance, in which case a decision will be issued within 2 months.
Inform you of any amendments, alterations or additional information required to bring your Full Plans application up to the standards required by the Building Regulations within 15 working days of the application being received.

Accept Building Notices (or give notice of the reasons why we are unable to do so) within 5 working days of receiving the Notice.

Ensure that site inspections requested before 10.30 a.m. on any working day are carried out on the same day.

Investigate all potentially dangerous structures as soon as they are reported to us, and take all actions necessary in order to protect the safety of the public.

Deal with all notifications received concerning demolitions within 10 working days, and in doing so, have regard to the safety and amenity of those who may be affected during the demolition process.

For further information please contact us.