Refusal Notices
If the Council decides to withhold all or part of the information that is asked for, a letter will be sent to the applicant to explain which exemption is being used and the reason why the information is being withheld.  The Refusal Notice will also tell the person applying what they need to do if they have a complaint about how their request was handled or if they want to appeal against the decision.

Complaints
All complaints with regard to Freedom of Information requests should go to the Information Manager in the first instance.  The address is:

Great Yarmouth Borough Council
Room 29 Town Hall
Hall Plain
Great Yarmouth  NR30 2QF
Email: foi@great-yarmouth.gov.uk

If the applicant is unhappy with the response they receive they can then ask for a review from the Monitoring Officer at the following address:

Great Yarmouth Borough Council
Town Hall
Hall Plain
Great Yarmouth  NR30 2QF

Appeals
If the applicant is dissatisified with the response from the Monitoring Officer they can then appeal to the Information Commissioner.  The address to write to is:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire  SK9 5AF
website: www.informationcommissioner.gov.uk