Homelessness

If you are homeless or think you are at risk of being made homeless, you should contact us as soon as possible.

Our Housing Options Advisers at Greyfriars House will be able to give you advice and assistance.

• if you are homeless now or you have been asked to leave:
  • telephone 01493 846140
• if you are homeless now and cannot contact us by phone:
  • Greyfriars House is open 9am to 5pm Monday to Friday

Please see our Contact us page for details about our Greyfriars Reception and phone service opening hours. From 3pm, the Housing Options Advisers only see people who have nowhere to stay for the night.

If you are homeless, you should come to Greyfriars House immediately. We will assess whether you are:

• homeless
• eligible for help based on your immigration status
• at risk of being homeless due to domestic abuse

We will work to agree actions to be taken by you and the Council. Working with you, we will give you a 'Personalised Housing Plan' which will show the steps that need to be undertaken to help secure accommodation and solve your housing problem. We will regularly review this plan with you and offer you support to ensure that you are able to achieve the agreed steps.

If you are assessed as vulnerable we may provide emergency accommodation. Emergency accommodation may be bed and breakfast type accommodation.

If you are at risk of homelessness, you should come to Greyfriars House immediately. We will assess whether you:

• Are threatened with homelessness
• Are eligible for help based on your immigration status

We will work to agree actions to be taken by you and the Council to help secure, or retain, your accommodation. Working with you we will give you a 'Personalised Housing Plan' which will show the steps that need to be undertaken to help secure accommodation. We will regularly review this plan with you and offer you support to ensure that you are able to achieve the agreed steps.

The Department for Levelling Up, Housing and Communities (DLUHC) (opens new window) wants to learn more about the help provided to people who are homeless or threatened with homelessness. This will help to improve services.

DLUHC wants to use the information you provide about how you have become homeless (or threatened with homelessness), your housing history and the sort of things that you need help and support with. DLUHC also wants to look at how you use other public services and benefits you receive. Your personal details (such as your name) will be needed for this, but the researchers will not know whose information they are looking at. See this privacy notice for further information.

Any information you provide will not affect the services or benefits that you receive now or in the future or used to identify fraud. Your information will be kept safe and confidential, and handled with care and in accordance with the law.

Here you can find further advice on your homelessness situation.

• Domestic Abuse information on our website
• Sanctuary Scheme
• Housing Options Factsheet - Homeless when released from prison (PDF) [90KB] (opens new window)
• Housing Options Factsheet - Homeless young person (PDF) [97KB] (opens new window)
• Housing Options Factsheet - Housing for ex-armed forces personnel (PDF) [101KB] (opens new window)
• Housing Options Factsheet - Housing options for older people (PDF) [100KB] (opens new window)
• Housing Options Factsheet - If you find yourself homeless (PDF) [104KB] (opens new window)
• Housing Options Factsheet - Non violent relationship breakdown (PDF) [88KB] (opens new window)
• Housing Options Factsheet - Securing a property (PDF) [95KB] (opens new window)
• Housing Options Factsheet - What are your housing options (PDF) [95KB] (opens new window)
• Housing Options Factsheet - Why rent privately (PDF) [105KB] (opens new window)