View my bills, benefits, sundry debts and direct debits (Open Access)

You now do not have to be a My Account holder to view your bills, benefits and sundry debt accounts with the Borough Council.

If you do not want to register for My Account, you need to complete our View bills and benefits (Open Access) registration form to enable you to access your accounts with us. When you have completed registration, you can sign into View bills and benefits here.

However, if you want to view these accounts within My Account, you will have to register for My Account and also complete the View bills and benefits (Open Access) registration.

Below are the services you will be able to access:

  • Council Tax
  • Business Rates
  • Housing Benefit claims
  • Sundry Debts

Sundry Debt invoices are raised if:

  • the Council has provided you with a service for which there is a fee
  • you have received an overpayment of Housing Benefit

The invoice reference number will either start with a 22 or 33. If you have an invoice with either of these reference types you can use this facility to view your account. For any other invoice reference type, you will not be able to view it via this facility.

Please see our Sundry Debts page for further information.

Direct Debits

This service will enable you to sign up to pay your Council Tax or Business Rates by Direct Debit. If you already pay by Direct Debit, you will be able to change your bank details or payment dates online. You can also choose to receive your bills by email.

Please note: we will review your request and if it is accepted we will send you a revised bill. This will normally be sent the next working day. You must continue to pay your Council Tax or Business Rates as normal until you hear from us.

You can sign up for, or amend, your Direct Debit online. It is best to do this via My Account through View bills and benefits. However, if you do not have these accounts, you can complete this Direct Debit application/amend payment form.

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Do I need to register for My Account to use the View my bills and benefits (Open Access) service?

No, you do not have to register for My Account in order to access the View my bills and benefits (Open Access) service, which allows you to view your accounts for Council Tax, Business Rates, Housing Benefit claims and Sundry Debts. However, you will have to register for this service to enable you to view your accounts.

How do I register for View bills and benefits (Open Access)?

If you do not want to register for My Account, you need to complete our View bills and benefits registration to enable you to access your accounts with us.

How do I register for View bills and benefits (Open Access) through My Account?

If you wish to View bills and benefits through My Account, follow the steps below.

Register for My Account if you have not already done so.

Once you have received your My Account user ID and password, click the 'Log in' link at the top of the Council's website:

My Account log in screen
[My Account log in screen]

Next, you need to register for Open Access. Locate the appropriate service box in My Account. For example if you have a Council Tax account, locate the section called Council Tax and then click View my council tax account from the options on the right (desktop users):

My Account - View my council tax account
[Desktop view]

(Device users will need to click on the Council Tax section which will then lead to another screen with the options from which to select View my council tax account.)

You will next see the Welcome to Your Accounts Log In screen:

Open Access log in screen
[Open Access log in screen]

Click on the register for Open Access link at the foot of the above screen. If registration is successful, you will be sent a further user ID and password via email that you will need when logging into Open Access.

How do I register for View my bills and benefits (Open Access) if I am not a resident of the Borough?

Non-residents (or customers that only have a Sundry debt account with the Council) should Sign up to view my Sundry Debt Account. After successful registration, you will be sent a user ID and password via email that you will need to log in to view your accounts.

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