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• Complaint handling code self-assessment - Putting things right

  https://www.great-yarmouth.gov.uk/article/8962/Putting-things-right

  Compliance status and additional notes for Section 7 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - Complaint stages

  https://www.great-yarmouth.gov.uk/article/8963/Complaint-stages

  Compliance status and additional notes for Section 6 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - Complaint handling process

  https://www.great-yarmouth.gov.uk/article/8964/Complaint-handling-process

  Compliance status and additional notes for Section 5 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - Complaint handling staff

  https://www.great-yarmouth.gov.uk/article/8965/Complaint-handling-staff

  Compliance status and additional notes for Section 4 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - Accessibility and awareness

  https://www.great-yarmouth.gov.uk/article/8966/Accessibility-and-awareness

  Compliance status and additional notes for Section 3 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - How a complaint is defined

  https://www.great-yarmouth.gov.uk/article/8935/How-a-complaint-is-defined

  Compliance status and additional notes for Section 1 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling - The Housing Ombudsman

  https://www.great-yarmouth.gov.uk/article/8933/The-Housing-Ombudsman

  Information about the role of the Housing Ombudsman and how to contact them.

• Complaint handling - How we handle complaints

  https://www.great-yarmouth.gov.uk/article/8932/How-we-handle-complaints

  Information on how complaints are handled.

• Complaint handling - How we tell residents about what we have learned from complaints

  https://www.great-yarmouth.gov.uk/article/8931/How-we-tell-residents-about-what-we-have-learned-from-complaints

  Information on how we tell tenants what we learn from complaints plus our annual complaint report.

• Complaint handling - How you can make a complaint

  https://www.great-yarmouth.gov.uk/article/8930/How-you-can-make-a-complaint

  Details of the different ways by which tenants can make a complaint.

• Complaint handling - What is a complaint?

  https://www.great-yarmouth.gov.uk/article/8929/What-is-a-complaint

  A complaint is defined as the concern or dissatisfaction of a customer regarding the service, action or lack of action taken by the Council. Customers are not n...

• Complaint handling - Introduction

  https://www.great-yarmouth.gov.uk/housing-complaint-handling-code

  The Housing Ombudsman Service published a Complaint Handling Code in July 2020 that set out good practice for all landlords. This was updated in April 2022. It ...

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