Social Landlord Service: Additional Support Policy

Examples of people who might require additional support includes, but not limited to people who are or have:

• physical; sensory or learning disability
• experienced domestic abuse
• mental health condition
• seriously ill
• long term medical condition which
• unemployed
• single parent family
• pregnant (especially teenagers)
• victims/survivors of domestic abuse
• leaving care/care leavers
• victims/survivors of adult/elder or child abuse
• isolated
• victims/survivors of coercion including cuckooing
• older
• former members of the armed forces
• ex-offenders
• considered to be financially excluded
• substance abuse problems
• difficulties understanding, speaking or reading English

During a tenant's journey with the Council, indicators or points where additional support might be required include:

• homelessness and or repeat homelessness
• hospitalisation
• the period following discharge from hospital or other institutional care
• periods of sustained illness at home
• bereavement
• evidence of neighbour harassment or abuse toward the individual or household
• evidence of anti-social behaviour by the individual or household
• unemployment or reduction in hours
• divorce or relationship breakdown
• arrears of rent or other debt problems