Social Landlord Service: Adaptations Policy

3. Policy aims

1. The policy aims to help council tenants and those who usually reside with them, who are disabled or suffer from long-term ill health to live independently in their home.
2. The council is committed to facilitating the provision of aids and adaptations to properties and will endeavour to deal with requests for assistance as quickly, effectively and sensitively as possible. Applications are dealt with using a priority system combined with date order.  Any exceptions to this will need approval from a senior officer.

Definitions

1. The policy refers to disabled persons. A person is defined as disabled under the Equalities Act 2010 if they have a physical or mental impairment that has a substantial and long-term negative effect on their ability to do normal daily activities.