Social Landlord Service: Additional Support Policy

6.1. The Council will measure the effectiveness and success of this policy by:

• the number of complaints based on a failure to support tenants requiring additional support
• an increase in overall customer satisfaction amongst tenants requiring additional support
• evidence of Equality Impact Assessments being undertaken when Social Landlord Service policies are written or reviewed or major changes to the service are proposed
• quarterly assessment of compliance with the Regulator for Social Housing's regulatory standards