Social Landlord Service: Additional Support Policy

3.1.The key objectives of the policy are to ensure the Council:

• ensures its tenants' needs are understood, and the right support is given at the right time
• takes this policy into account and applies its principles when developing strategies, policies and procedures relating to tenants requiring additional support for their service areas, accessing all available data
• takes into account individual circumstances and does not apply blanket policies when decision making and providing services, ensuring reasonable and proportionate support is tailored to each situation
• complies with all legal and regulatory requirements and standards