Social Landlord Service: Rechargeable repairs policy

15.Appeals

1. Should a tenant or leaseholder disagree with the contents or costs or workmanship for the recharge these will be defined as appeals. Appeals will be considered by a manager who is responsible for the officer who identified the need for a recharge.
2. All appeal investigations will be completed within 15 working days and the outcome of the appeal will be communicated to the tenant or leaseholder in writing along with the reason for the decision.
3. If following their appeal, a tenants and leaseholders (including ex tenants and leaseholders) are unhappy with the appeal process, they can use their right to complain in accordance with the Council's Corporate complaints and compliments policy.