Dealing with abusive, persistent or vexatious complaints and complainants policy

Summary

The aim of this policy is to contribute to our overall aim of dealing with all complainants in ways which are demonstrably consistent, fair and reasonable.

It sets out how we will decide which complainants will be treated as vexatious or unreasonably persistent, and what we will do in those circumstances. The policy is for the information of staff and councillors, as well as customers.

Document

• Dealing with abusive, persistent or vexatious complaints and complainants Policy (PDF) [291KB]