Accessibility Statement

Website accessibility and availability

We aim to ensure that the content authored on this corporate website by us is compliant with level AA of the W3C Web Accessibility Initiative (WAI) standards. We are working hard to ensure that this website is accessible to all, no matter whether you have a disability or not. If you have any issues,please contact us using the details on this page.

We aim to make our website,, available 24 hours a day, seven days a week throughout the year, with service disruptions minimised for essential maintenance. Advanced notice will be provided prior to any essential maintenance is undertaken that may affect the performance, availability and/or operation of the website.

The availability of the website is monitored by Siteimprove, a private company which provides statistics based on site tests carried out continuously at five minute intervals.

The BBC's My Web, My Way is an excellent resource providing information and advice on how to configure browser settings and other accessibility features based around a user's operating system.

Plain English

We try to ensure that all information provided on this website is in plain English and free from jargon.

Alternative text

All images are provided with suitable alternative text, where appropriate. This text is usually only visible when the browsers auto image loading facility is disabled or when using screen readers.


This site's layout takes into account users who are visually impaired or have difficulties using a mouse, it is fully compatible with popular screen reading software, and can be navigated easily using just a keyboard. If you have any problems finding the information you require try using the keyword search located at the top of every page.

Some users might find screen text easier to read by increasing the size at which text is displayed. To do this you should simply hit the Ctrl and +/- keys. This will either increase or decrease the text size to suit your needs.

Different languages

This website uses Google to translate information into over 60 languages. Simply select your chosen language from the Google icon at the bottom of every page. You can also contact INTRAN, a free and confidential service, who provide translators in 150 languages.

Adobe PDF documents

We are working hard to ensure that all PDF documents available on this website are accessible. If you experience any difficulties reading PDF documents downloaded from this site please contact us at

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