Digital strategy (2024)

Summary

Great Yarmouth Borough Council has been working with partners to support economic growth, revive our tourism industry, showcase the wealth of heritage that this borough has to offer and to tackle challenges in our communities.

To realise our vision for the borough the Council needs to deliver on the priorities detailed in our corporate plan. To do we need to strengthen our foundations in terms of the work we do and the way this work is done.

Part of this recognition is that we need to make better use of technology, to bring the way we work up to date. We have identified the opportunity for use technology to deliver a better standard of service to our residents at a lower cost.

It is also recognised that our current digital services are underutilised by our residents and we are keen to increase our use of digital technology to improve our services.

It is our digital vision to become a Smart Borough, where digital will be the first choice for our customers and no-one will be left behind.

To meet this challenge, we will aim to work smarter as an organisation creating a digital workforce, to deliver digital services which will ultimately digitally enable our communities.

This will be achieved by reviewing our current position, systems and processes to identify a programme of projects to improve our self-service portals, increase the integration between our systems to allow for more efficient data communication, equip our staff and residents with the right digital tools and platforms and upskill both our staff and residents to be able to utilise technology.

This will result in real cost savings, and measurable improvements in service.

Document

• Digital Strategy 2024 (PDF) [378KB]