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Annual housing report 2021/22

The annual housing report provides a snapshot of the Council's performance between 1 April 2021 and 31 March 2022.

In April 2021, we were emerging from the more severe restrictions of COVID-19. However, service delivery was still impacted by the COVID-19 virus. This resulted in a reduction in what we were able to do while following government guidance and catching up on planned works and improvements. As the year progressed, it was positive to be able to slowly get back out into our communities and support residents.

If you have any questions about the annual report, the way housing services are delivered, or you want to know more about how you can help shape housing services, please contact us by emailing

Tenant annual report data 2021/22

Repairs and maintenance
Number of responsive repairs completed12,25614,277
Percentage of repair appointments kept95.19%96.10%
Average time taken to complete a repair end to end (days)4.727.41
Number of bathrooms fitted242247
Number of kitchens fitted284251
Percentage of properties with Gas Safety Certificates99.2%99.20%
Tenants very or fairly satisfied with repair service92.44%92.40%
Tenants very or fairly satisfied with call handling93.01%No data
Information on how the Tenancy Services team performed during 2021/22
Properties let in 2020/21349327
Average relet time (days)3936
Mutual exchanges completed43 93
Completed housing adaptations128244
Tenancy inspections completed281368
Number of homes sold under the Right to Buy scheme918
Tenancy complaints investigated (reports of anti-social behaviour)873844
Community protection warnings issued18374
Community protection notices served368
Number of anti-social behaviour injunctions served1317
Community representatives recruited020
Rent and arrears collected98.51%98.17%
Rent arrears£424,697£531,054
Number of evictions32
Complaint information for 2021/22
Complaints received (tenancy management and repairs)10589
Complaints progressed to stage 2915
Percentage of complaints overdue46%45%
Income and expenditure for Housing Services (Housing Revenue Account (HRA)) 2021/22
Total income£23,352,000£23,850,000
Total expenditure£24,355,000£23,146,000
Repairs and maintenance£8,419,000£8,541,000
Supervision and management£5,069,000£5,900,000
Rents, rates and taxes£322,000£355,000
Capital expenditure funded by the HRA£4,041,000£2,138,000
Interest payable£2,691,000£2,584,000
Provision for bad and doubtful debts£135,000£101,000
Use of reserves£1,001,000£824,000
Reserve balance£8,558,000£9,387,000
Last modified on 04 October 2022

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