We are committed to providing high standards of customer service, ensuring an efficient and effective delivery of quality, accessible services. All customers have the right to know what level of service they can expect from us. We will deliver fair, inclusive services and treat all our customers politely and with respect. Read our Customer service charter for full details.
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The main council offices are based at the Town Hall and Greyfriars House.
Town Hall, Hall Plain, Great Yarmouth, NR30 2QF
Open 9am to 5pm Monday to Friday, except the first Thursday of each month when we close at 3pm for staff training.
Greyfriars House, Greyfriars Way, Great Yarmouth, NR30 2QE
Open 9am to 5pm Monday to Friday, except the first Thursday of each month when we close at 3pm for staff training. Appointments are preferred and will ensure you are able to see a member of staff promptly.
How to book an appointment
If possible, please contact us by phone or email to book an appointment for the following:
- an online video-enabled or a face-to-face appointment with our Customer Services Team using our online booking system
telephone 0808 196 2236 (freephone number) or 01493 856100
- housing benefits
telephone 01493 846291
- Council Tax queries
telephone 01493 846244
- housing applications
(to make a housing application, visit our Register for housing page)
telephone 01493 846140
- council rent payments
telephone 01493 846726
- leasehold queries (if you pay a service charge to the Council for a flat that you own)
telephone 01493 846259
See our Homelessness section for information on what to do if you are homeless or have been asked to leave.
- telephone 01493 846140
If you are homeless today, or have been asked to leave today, and are unable to phone housing options then no appointment is necessary to see a housing options advisor at Greyfriars House.
If you find yourself homeless outside office hours, please contact the out-of-hours service on 01493 330369.
Please choose one of the sections below which matches the type of enquiry you are making. Alternatively, if you unable to find a related section please contact us using the General Enquiries details.