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We are committed to providing high standards of customer service, ensuring an efficient and effective delivery of quality, accessible services. All customers have the right to know what level of service they can expect from us. We will deliver fair, inclusive services and treat all our customers politely and with respect. Read our Customer service charter for full details.

Skip to the contact information for departments.

The main council offices are based at the Town Hall and Greyfriars House.

Town Hall, Hall Plain, Great Yarmouth, NR30 2QF

Open 9am to 5pm Monday to Friday, except the first Thursday of each month when we close at 3pm for staff training.

Greyfriars House, Greyfriars Way, Great Yarmouth, NR30 2QE

Open 9am to 5pm Monday to Friday, except the first Thursday of each month when we close at 3pm for staff training. Appointments are preferred and will ensure you are able to see a member of staff promptly.

How to book an appointment 

If possible, please contact us by phone or email to book an appointment for the following:


See our Homelessness section for information on what to do if you are homeless or have been asked to leave.

If you are homeless today, or have been asked to leave today, and are unable to phone housing options then no appointment is necessary to see a housing options advisor at Greyfriars House.

If you find yourself homeless outside office hours, please contact the out-of-hours service on 01493 330369.

Contact information for departments

Please choose one of the sections below which matches the type of enquiry you are making. Alternatively, if you unable to find a related section please contact us using the General Enquiries details.


Benefits contact details

Building Control department

Building control contact details

Business Rates enquiries

Business Rates contact details

Commercial Property (Property Services)

Contact details for Commercial Property (Property Services)

Community Alarms

Community Alarms contact details


Conservation team contact details

Council Tax enquiries

For enquiries covering Council Tax billing, reminders letters, cancellation letters, change of address, discounts/exemptions, and recovery such as summons, liability order, payment arrangements or attachment of earnings/benefits


Elections contact details

Empty Homes

Empty homes and properties contact page

Environmental Health

Environmental Health contact details

General enquiries

You have several options for getting in touch with us regarding general enquiries

Housing Offices

Contact details of our Housing Offices at Gorleston and South Yarmouth.

Housing Options Team

Housing options team contact details

Housing Repairs

Housing repairs contact details

Information Officer

Information Officer contact details


Council tenants: Insurance contact details

Licensing enquiries

Licensing contact details

Mayor and Civic Events

Mayor and civic events contact details

Media and Press

Contact details for media enquiries.

My Account Support

'My Account' Support - Contact Details


Parking contact details


Planning team contact details


Council tenants: Rents contact details

Repairs (not housing)

Repairs contact details

Rubbish, recycling and waste

Contact details for rubbish, recycling and waste enquiries.

Strategic Planning (Local plans and policies)

Strategic Planning contact details

Street naming and numbering

Contact details for street naming and numbering queries.

Sundry debts

Contact details for the Sundry debts team.

Tourism enquiries

Contact details for tourism enquiries.

Venue hire

Venue hire contact details

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