Contact us

The main council offices are based at the Town Hall and Greyfriars House.

Town Hall, Hall Plain, Great Yarmouth, NR30 2QF


Greyfriars House, Greyfriars Way, Great Yarmouth, NR30 2QE


Opening hours

Our offices and phone lines are open from Monday to Friday 9am to 5pm, except for the first Thursday of each month when we close at 3pm (2pm at South Yarmouth and Gorleston Area Offices) for staff training.

Contact information


Telephone: 01493 856100

Text: 07760 166366

Fax: 01493 846285

Post: Town Hall, Hall Plain, Great Yarmouth, NR30 2QF

If you are calling in an emergency outside of these hours, you should call our out of hours team on: 01493 330369


New 24/7 telephone and online enquiry service now available for Council Tax, Business Rates, Recovery and Benefits. 

Hot Keys:

Council Tax, Business Rates and Recovery:
Hot Key - 0 Moving
Hot Key - 1 Reminders
Hot Key - 2 Final cancellation notices
Hot Key - 6 Change of circumstances
Hot Key - 8 Summons

Hot Key - 3 Change of circumstances
Hot Key - 4 New claims

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Community Outreach

The Community Outreach Service ceased on 31 August 2017, therefore we are unable to accept any new referrals.

If you require information, advice or help you can contact Social Services on or by telephone on 0344 800 8020 and select option 1.


Darren Barker, Principal Conservation Officer
t: 07760 166373

Charlotte Paddock, Assistant Conservation Officer
t: 07917 050770

Go to Heritage and Arts page

Go to Conservation areas page

Housing Repairs

t: 01493 846381
   01493 330369 (out of hours emergencies)

Go to How to Report a Repair page

Media Contacts

David Wiles, Communications and Press Relations Officer
t: 01493 846513

Kirsty Burn, Marketing and Promotions Manager
(tourism-related media enquiries only)
t: 01493 846340

Press releases and filming requests

Repairs (not housing)

t: 01493 846381
   01493 330369 (out of hours emergencies)

Go to How to Report a Repair page

Tourist Information Centre

Alan A Carr, Head of Tourism

Kirsty Burn, Marketing and Promotions Manager

Karen Youngs, GYTABIA Project Manager

t: 01493 846346

Go to Tourism page

Feedback Form

Our website has been designed from the ground up with a fresh look and feel, with content written in a customer focused question and answer format. Find answers to your questions using our new improved search facility (available in the header on every page) or directly access our most popular services and information from the homepage.

We want to listen to your views and to any ideas you have for improvements to our website. Please complete our Feedback Form or email with your comments.

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