Rubbish and recycling
How do I report a missed bin?
You can report a missed bin, but to make sure your bin is collected, you must:
- make sure that the correct bin is left at the edge of your property, on the kerb or at your collection point with the handles facing the road, ready for collection by 6.30am
- make sure the right rubbish is in the correct bin, e.g. no carrier bags or nappies in the recycling or garden waste bins and no garden or DIY waste in the black bin
- make sure that your bin is not overweight, if you can't move it neither can we
If we have not emptied your bin because you haven't complied with the above we will not return to empty your bin and you will be expected to rectify the problem in time for your next scheduled collection.
Please make sure that you report any missed recycling or general waste bins within five working days of your missed collection and garden waste bins within two working days.