Rubbish and Recycling

The council is committed to reducing the amount of waste that is generated locally. As a local authority we are responsible for collecting bins and waste in the Borough. We provide three waste collections: grey bins for household rubbish, green bins for recycling and brown bins for garden waste.

We are also members of Recycle for Norfolk, a scheme run by Norfolk County Council and local authorities in the area aimed at providing a quality recycling service across the whole of Norfolk and reducing the amount of rubbish collected in the residual waste bins.  You can find out more about the scheme, including ways you can recycle more at home and at work at www.recyclefornorfolk.org.uk.

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Where is the tip/recycling centre?

Norfolk County Council's website gives information about opening times and directions to the Caister Recycling Centre. You can recycle cookers, household furniture, garden waste, televisions and fridges or freezers. You can also recycle up to five tyres a month, although you will have to pay £4 per tyre. You are able to take trade waste to Caister recycling centre for a charge - please see Norfolk County Council's Business Waste page.

Please note that paint is now classed as hazardous waste and can only be disposed of on hazardous waste amnesty days which for Caister Recycling Centre will be Saturday 3 and Sunday 4 September 2016.

To check if the recycling centre can accept specific items, or for any other questions about recycling, you can check online for the types of waste accepted or call Norfolk County Council's enquiry line on 0344 800 8020.

How do I find my bin collection day?

We empty green recycle bins and grey waste bins on alternate weeks. Contact 01493 742200 to check when we empty yours.

Communal bins work in the same way as household ones, but we collect them weekly.

You can request an assisted bin collection if there is no one in the property who is able to move your bin and can apply for an extra grey/green bin if there are more than five people in your house or five including a nappy need. Call us at 01493 742200 for advice.

If your property is on a sack collection scheme, please do not put your sacks out before 6.30am on your collection day.

How do I report a missed bin?

You can report a missed bin, but to make sure your bin is collected, you must:

  • Put the correct bin out by 6.30am on the morning of your collection in the right place
  • Make sure the right rubbish is in the correct bin - e.g. no carrier bags in the recycling or garden waste bins and no garden or DIY waste in the grey bin

How can I get rid of garden waste?

You are not allowed to put garden waste in either your grey or green bin. You can recycle garden waste and uncooked vegetable peelings in your BROWN bin if you subscribe to the service. You are able to place leaves, twigs, pruning waste, grass cuttings, weeds and plants, cut flowers, plant and hedge trimmings and small branches under 10cm in diameter and 60cm in length in the brown bin. Unfortunately you are not able to dispose of soil, turf, sand or stones in the brown bin. Bins that are too heavy to be safely moved will not be emptied. We collect your bin once a fortnight.

To purchase a NEW brown bin, order and make payment online. We aim to dispatch your bin within 10 working days of your payment date. With your bin, you will receive the calendar of your collection dates. Your first collection will take place on the next scheduled date shown on your calendar.

For RENEWAL of your brown bin service, you will either receive an email or a postal notification with instructions on how to pay for your collection.You must quote your reference number when renewing your subscription. Please note that email notifications with your reference number and calendar, will not be sent out until the week commencing 27 March 2017.

Please be aware that due to the increase in uptake of this service, we are making some changes and your collection day/week may have changed, so it is important that you check your calendar upon receipt. You will notice that your calendar has a number on it and using this number you can also view it online in our pdf icon Garden Waste Collection Calendars 2017/18 [1Mb].

If you no longer wish to continue with the garden waste collection service you may choose not to renew. If you do not renew, collection will cease automatically. You are however able to take your garden waste free of charge to Caister Household Waste Recycling Centre but please note soil and turf are classed as DIY waste and as such you are limited as to the amounts that you can take per week.

If you have a smaller garden and do not need a brown bin, you can buy waste bags in packs of 12 or 24. Call 01493 742200 to place an order. 

Ash trees, leaves and prunings cannot be accepted by your local Garden Waste Collection Service for composting or at any Recycling Centre. The disease ('Ash dieback') is affecting Ash trees across the country. Defra and The Forestry Commission recommend that householders who have any Ash Trees, leaves or prunings burn them on site where permitted to do so. For more information visit the Forestry Commission website.

Will you collect household bulky items?

We charge £11.00 to collect one item, and £16.00 to collect two or three items.

If you have signed up to My Account, you can use our online booking system to arrange and pay for this service. Your payment must be made before we will collect anything.

Collections take place on the following days:

AreaCollection day
Belton, Bradwell and SouthtownMonday
GorlestonTuesday
Cobholm, Browston, Burgh Castle, Fritton, Hopton, Lound and St OlavesWednesday
Great Yarmouth and Runham VauxhallThursday
Ashby, Billockby, Caister, California, Clippesby, Filby, Fleggburgh, Hemsby, Martham, Mautby, Ormesby, Repps, Rollesby, Scratby, Somerton, Stokesby, Thurne, West Caister, West Somerton and WintertonFriday

What can I put in each bin?

Green Bin
This is for your recycling items:

  • Paper and card
  • Plastic bottles
  • Steel and aluminium food and drink cans
  • Aerosols
  • Glass bottles and jars including lids
  • Plastic pots, tubs and trays (including yogurt pots, margarine tubs, plastic meat and vegetable trays)
  • Tetra Pak® containers (like the ones containing juices and soups)
  • Envelopes (including window envelopes )
  • Kitchen foil and foil trays (like the ones containing takeaways and ready meals)

You should make sure that items are washed and loose - you cannot recycle black sacks or carrier bags. We collect your green bins once a fortnight - please make sure they are outside for collection by 6.30am on your collection day. 

Check the Recycle Norfolk guide to see how you can recycle other items.

Grey Bin
This is for general waste. Please do not put garden waste, recyclables or DIY waste in your grey bin - it will not be collected.

Brown Bin
This is for your loose garden waste - size guides for twigs and branches are on the lid of the bin.

Trade waste must not go in any domestic bin. Contact us on 01493 846478 for more information.

What should I do with clinical or hazardous waste?

Call us on 01493 742200 for advice if you have clinical waste that is contaminated with blood borne matter. Should you have incontinence items these can be bagged and placed in your grey bin. If this causes capacity issues within your grey bin, please refer to information under 'Can I have an extra wheeled bin?' and complete the application form.

You can take other hazardous waste to the Caister Recycling Centre on certain dates that we will advertise. See Norfolk Council's hazardous waste page to see which items you can take. Please note that paint is now classed as hazardous waste.

The Health and Safety Executive website offers advice on managing asbestos.

Can I have an extra wheeled bin?

Households containing six or more individuals can apply for an extra grey bin. This grey bin is slightly smaller than the normal sized bin at 140 litres.

Households containing five individuals with a child in nappies can apply for an extra grey bin while the child is in nappies. This extra bin should be returned when the child is no longer using nappies, unless there are other changes within the household.

As you are able to place extra recycling beside your green bin as long as it is in a cardboard box or paper bag, you may not require an extra green bin. If you constantly have lots of extra recycling please contact 01493 742200 for advice.

Any extra bins that we issue will be subject to a regular review. If we inspect an extra grey bin and it contains any items that should be in the recycling bin, we reserve the right to remove your extra bin without further notice.

If it is reported that your property has extra wheeled bins and we do not hold your application on our database, we may collect any spare bins at our discretion.

To apply for an extra grey bin, complete and return either of the following:

Can I donate unwanted items?

Yes. Contact one of the following organisations:

OrganisationContact details
Furnishaid01493 331919
Barnardos01493 657606
British Heart Foundation0844 2489199
FreegleFreegle website

You could also take your items to a local bring bank: These are located at local supermarkets, community centres and public houses. You could also think about taking unwanted items to a charity shop.

What should I do with commercial, business and trade waste?

Generally, you cannot dispose of it like household waste. However, from 11 April 2016 a number of main Recycling Centre Plus sites across Norfolk will accept commercial waste at a charge, including:

The service is aimed at small businesses and travelling tradesmen who may not have the resource or the volume of waste to justify a commercial collection.

A range of materials are accepted from trade customers and prices start from a single bag charge. For more information on how the service works, the types of trade waste accepted and a full list of charges, please see Norfolk County Council's business waste service.

You can also contact Norse for advice or to set up a trade waste collection. Commercial waste carriers may offer different services. Please ensure that they hold the correct waste transfer and carrier licenses as you are responsible for your own trade waste.

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