Rubbish and Recycling

The Council is committed to reducing the amount of waste that is generated locally. As a local authority we are responsible for collecting bins and waste in the Borough. We provide three waste collections: grey bins for household rubbish, green bins for recycling and brown bins for garden waste.

We are also members of Recycle for Norfolk, a scheme run by Norfolk County Council and local authorities in the area aimed at providing a quality recycling service across the whole of Norfolk and reducing the amount of rubbish collected in the residual waste bins. You can find out more about the scheme, including ways you can recycle more at home and at work at

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Where is the tip/recycling centre?

Norfolk County Council's website gives information about opening times and directions to the Caister Recycling Centre. You can recycle cookers, household furniture, garden waste, televisions and fridges or freezers. You can also recycle up to five tyres a month, although you will have to pay £4.00 per tyre. You are able to take trade waste to Caister recycling centre for a charge - please see Norfolk County Council's Business Waste page.

Please note that wet paint is now classed as hazardous waste and can only be disposed of on hazardous waste amnesty days which for Caister Recycling Centre will be Saturday 23 and Sunday 24 September 2017. If you need to dispose of half filled paint tins at other times please allow the paint to dry out by adding earth or sand and leaving the lid off.

To check if the recycling centre can accept specific items, or for any other questions about recycling, you can check online for the types of waste accepted or call Norfolk County Council's enquiry line on 0344 800 8020.

How do I find my bin collection day?

We empty green recycle bins and grey waste bins on alternate weeks. Check your bin collection dates by entering the first line of your address on our Refuse and Recycling interactive map; you can also view your full year diary.

Communal bins work in the same way as household ones, but we collect them weekly.

You can request an assisted bin collection if there is no one in the property who is able to move your bin and can apply for an extra grey/green bin if there are more than five people in your house or five including a nappy need. Call us at 01493 742200 for advice.

If your property is on a sack collection scheme, please do not put your sacks out before 6.30am on your collection day.

How do I report a missed bin?

You can report a missed bin, but to make sure your bin is collected, you must:

  • Make sure that the correct bin is left at the edge of your property, on the kerb or at your collection point with the handles facing the road ready for collection by 6.30am.
  • Make sure the right rubbish is in the correct bin - e.g. no carrier bags or nappies in the recycling or garden waste bins and no garden or DIY waste in the grey bin.
  • Make sure that your bin is not overweight, if you can't move it neither can we.

If we have not emptied your bin for any of the above reasons you will be expected to rectify the problem in time for your next scheduled collection.

Please make sure that you report any missed recycling or general waste bins within five working days of your missed collection and garden waste bins within two working days.

Will you collect household bulky items?

You can use our online booking system to arrange and pay for this service. Your payment must be made before we will collect anything. If you have a My Account you will also be able to access the service this way.

Charges for bulky item collections are set out below:

Number of items for collectionCharge
1 item£13.00
2 to 3 items£18.50
4 items£31.50
5 to 6 items£37.00
More than 6 items

You can only book up to six bulky items via online booking. If you have more than this for collection, please ring 01493 742200 for assistance.

Please note, when using the booking system for bulky items, you are asked to confirm your address and this will prepopulate the majority of one of the screens in the booking process. However, for most addresses in the borough, the 'Area/Village' field (mandatory) will be blank and the 'City' field will have the village name. To complete the process, you have to enter your village name into the blank 'Area/Village' field, even if this is a duplication of what appears in the 'City' field, as per the example below:

Bulky Item Collections - Address issue

Please do not remove your village name from the 'City' field. For example, if you live in Hopton-on-Sea, do not enter this only in the 'Area/Village' field and then enter 'Great Yarmouth' into the 'City' field, as this will cause you problems later in the booking process when you reach the 'Collections' screen, when there will be a notice that your address cannot be found. 

Please note that the full village names as detailed below are used in the booking system and should be repeated, as written, in the 'Area/Village' field when required:

  • Ashby with Oby
  • Belton with Browston
  • Caister-on-Sea (must be hyphenated)
  • Fritton and St Olaves
  • Hopton-on-Sea (must be hyphenated)
  • Ormesby St Margaret w Scratby
  • Ormesby St Michael
  • Repps with Bastwick
  • Stokesby with Herringby
  • West Caister
  • Winterton-on-Sea (must be hyphenated)

Collections take place on the following days:

AreaCollection day
Belton, Bradwell and SouthtownMonday
Cobholm, Browston, Burgh Castle, Fritton, Hopton, Lound and St OlavesWednesday
Great Yarmouth and Runham VauxhallThursday
Ashby, Billockby, Caister, California, Clippesby, Filby, Fleggburgh, Hemsby, Martham, Mautby, Ormesby, Repps, Rollesby, Scratby, Somerton, Stokesby, Thurne, West Caister, West Somerton and WintertonFriday

What can I put in each bin?

Green Bin
This is for your recycling items:

  • Paper and card
  • Plastic bottles
  • Steel and aluminium food and drink cans
  • Aerosols
  • Glass bottles and jars including lids
  • Plastic pots, tubs and trays (including yogurt pots, margarine tubs, plastic meat and vegetable trays)
  • Tetra Pak® containers (like the ones containing juices and soups)
  • Envelopes (including window envelopes )
  • Kitchen foil and foil trays (like the ones containing takeaways and ready meals)

You should make sure that items are washed and loose - you cannot recycle black sacks or carrier bags. We collect your green bins once a fortnight - please make sure they are outside for collection by 6.30am on your collection day. 

Check the Recycle Norfolk guide to see how you can recycle other items.

Grey Bin
This is for general waste. Please do not put garden waste, recyclables or DIY waste in your grey bin - it will not be collected. Please do not put extra black sacks or other items beside your grey bin as these will not be collected and may be considered fly tipping.

Brown Bin
This is for your loose garden waste - size guides for twigs and branches are on the lid of the bin.

Trade waste must not go in any domestic bin. Contact us on 01493 846478 for more information.

How can I get rid of garden waste?

You are not allowed to put garden waste in either your grey or green bin. You can recycle garden waste and uncooked vegetable peelings in your BROWN bin if you subscribe to the service. You are able to place leaves, twigs, pruning waste, grass cuttings, weeds and plants, cut flowers, plant and hedge trimmings and small branches under 10cm in diameter and 60cm in length in the brown bin. Unfortunately you are not able to dispose of soil, turf, compost, sand, stones or ash in the brown bin; see our pdf icon Garden waste bin - what goes in and what doesn't [963kb] guide for more details. Bins that are too heavy to be safely moved will not be emptied. We collect your bin once a fortnight.

To purchase a NEW brown bin, order and make payment online. We aim to dispatch your bin within 10 working days of your payment date. The purchase price includes the cost and delivery of your brown bin and a 12 month collection period from receipt of your bin.Your first collection will take place on the next scheduled date shown on your calendar.

For RENEWAL of your brown bin service, you will either receive an email or a postal notification with instructions on how to pay for your collection.You will need the reference number (on your email or letter) or post code when renewing your subscription.

You will notice that your calendar has a number on it and using this number you can also view it online in our Garden Waste Collection Calendars 2018. [Please note that the collection dates are now displayed as a rolling annual calendar. This is not a reflection of the amount of collections you have paid for, but a standardised calendar of dates on which the crews will attend your area. These will be updated on a yearly basis every December.]

If you no longer wish to continue with the garden waste collection service you may choose not to renew. If you do not renew, collection will cease automatically. You are able to take your garden waste free of charge to Caister Household Waste Recycling Centre but please note soil and turf are classed as DIY waste and you will be charged to dispose of this at a recycling centre.

If you have a smaller garden and do not need a brown bin, you can buy garden waste bags in packs of 12 or 24. Call 01493 742200 to place an order.

You may wish to compost at home, hints and tips on how to do this are found on the Recycle for Norfolk webpage and as a special offer you can order compost bins from £11.99 (RRP £39.99) and buy one get one half price through You are also able to order by phone on 0844 571 4444 or can purchase at Caister Household Waste Recycling Centre. Please quote special offer code NFK12L.

Ash trees, leaves and prunings cannot be accepted by your local Garden Waste Collection Service for composting or at any Recycling Centre. The disease ('Ash dieback') is affecting Ash trees across the country. Defra and The Forestry Commission recommend that householders who have any Ash Trees, leaves or prunings burn them on site where permitted to do so. For more information visit the Forestry Commission website.

Can I have an extra wheeled bin?

To qualify for an additional bin there must be 6 or more permanent residents in the household or 5 or more permanent residents including a child / children in nappies. From April 2017 an administration charge was introduced unless the nappy need is clinical and any bins allocated should be returned when nappies are no longer required or the number of residents in the household reduces.

To apply for an extra grey bin complete our application for an extra grey bin form.  If you require an extra grey bin for clinical needs please use the clinical waste application form.

As you are able to place extra recycling beside your green bin as long as it is in a cardboard box or paper bag, you may not require an extra green bin. If you constantly have lots of extra recycling please contact 01493 742200 for advice. Please do not place extra recycling in black sacks or carrier bags as they will not be collected.

Any extra bins that we issue will be subject to a regular review. If we inspect an extra grey bin and it contains any items that should be in the recycling bin, we reserve the right to remove your extra bin without further notice.

If it is reported that your property has extra wheeled bins and we do not hold your application on our database, we may collect any spare bins at our discretion.

If you have any questions, please contact us on the number above or write to the Recycling team at:

Wheeled Bin Applications
Great Yarmouth Borough Services Ltd
101 Churchill Road
Great Yarmouth
Norfolk, NR30 4JJ

What should I do with clinical or hazardous waste?

We collect clinical waste from homes free of charge. Clinical waste includes incontinence pads, stoma bags and dressings.

Call us on 01493 742200 for advice if you have clinical waste that is contaminated with blood borne matter. Should you have incontinence items, including incontinence pads, urinary catheter bags/tubes and stoma bags these should be double-bagged and placed in your grey rubbish bin.

If this extra waste causes capacity issues within your grey bin, you can apply for an additional grey bin for clinical waste.

Wound dressings, some forms of dialysis and some wound/blood catheters need a special collection and cannot be placed in your black rubbish bin. For these, please contact GYB Services on 01493 742200

We cannot collect any of these items:gas bottles, asbestos, chemicals, paint, sunbed tubes, coal bunkers or any unidentified substance in any type of container.

You can take other hazardous waste to the Caister Recycling Centre on certain dates that we will advertise. See Norfolk Council's hazardous waste page to see which items you can take. Please note that paint is now classed as hazardous waste.

The Health and Safety Executive website offers advice on managing asbestos.

My bin has been damaged or lost, what can I do?

You can order a replacement bin online or by calling us on 01493 742200. Please note there will be administration charge of £32.00 for this service.

What happens if I move home?

Grey waste and green recycling bins are the property of the Council. If you move home you should ensure that your grey waste and green recycling bins are left at the property. Your brown bin is your property and may be taken with you when you move. If you have ordered additional wheeled bins you may take these with you to your new home but please let us know by calling 01493 742200.

If you have recently moved to a property within the Borough and the bins have been removed, you can order new or replacement bins by by calling us on 01493 742200. Please note from April 2017 there will be an administration charge for this service.

I have just moved to a new build property - how do I order refuse bins?

You can order new bins online or by calling us on 01493 742200. Please note there will be an administration charge of £53.00 for this service.

Can I donate unwanted items?

Yes. Contact one of the following organisations:

OrganisationContact details
Furnishaid01493 331919
Barnardos01493 657606
British Heart Foundation0844 2489199
FreegleFreegle website

You could also take your items to a local bring bank. These are located at local supermarkets, community centres and public houses. You could also think about taking unwanted items to a charity shop.

What should I do with commercial, business and trade waste?

Generally, you cannot dispose of it like household waste. However, from 11 April 2016 a number of main Recycling Centre Plus sites across Norfolk will accept commercial waste at a charge, including:

The service is aimed at small businesses and travelling tradesmen who may not have the resource or the volume of waste to justify a commercial collection.

A range of materials are accepted from trade customers and prices start from a single bag charge. For more information on how the service works, the types of trade waste accepted and a full list of charges, please see Norfolk County Council's business waste service.

You can also contact Norse for advice or to set up a trade waste collection. Commercial waste carriers may offer different services. Please ensure that they hold the correct waste transfer and carrier licenses as you are responsible for your own trade waste. You may find the information on the following pages helpful:

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