Contact us

We are committed to providing high standards of customer service, ensuring an efficient and effective delivery of quality, accessible services. All customers have the right to know what level of service they can expect from us. We will deliver fair, inclusive services and treat all our customers politely and with respect. Read our Customer service charter for full details.

Main Council Offices

Town Hall, Hall Plain, Great Yarmouth, NR30 2QF

Open 9-4.30pm except every Wednesday when we open 10-4.30pm.  Please contact the relevant team to pre-book your appointment to ensure you are able to see a member of staff promptly.

• Planning and building control
• Rubbish and Recycling
• Member Services

Novus Centre, The Conge, Great Yarmouth, NR30 1NA

Open 9-4.30pm except every Wednesday when we open 10-4.30pm.  Please contact the relevant team to pre-book your appointment to ensure you are able to see a member of staff promptly.

• Housing
• Housing Benefit
• Council Tax
• Community Hub

How to book an appointment 

If possible, please contact us by phone or email to book an appointment for the following:

• an online video-enabled or a face-to-face appointment with our Customer Services Team using our online booking system
  telephone 0808 196 2236 (freephone number) or 01493 856100
• housing benefits
  telephone 01493 846291
  email [email protected]
• Council Tax queries
  telephone 01493 846244
  email [email protected]
• housing applications
  (to make a housing application, visit our Register for housing page)
  telephone 01493 846140
  email [email protected]
• Tenancy Services Team
   Contact the Tenancy Team online
  telephone 01493 846839
• council rent payments
  telephone 01493 846726
  email [email protected]
• leasehold queries (if you pay a service charge to the Council for a flat that you own)
  telephone 01493 846259
  email [email protected]

If you are or about to become homeless

See our Homelessness section for information on what to do if you are homeless or have been asked to leave.

• telephone 01493 846140
  email [email protected]

If you are homeless today or have been asked to leave where you live, have nowhere else to go and are unable to use the phone, you can visit the Novus Centre to see a Homeless Options Advisor.

If you find yourself homeless outside office hours, please contact the out-of-hours service below.

Out of hours contact

You can find details on how to contact us outside normal working hours via our Emergency out of hours service section.

Contact information for departments

Please choose one of the sections below which matches the type of enquiry you are making. Alternatively, if you unable to find a related section please contact us using the General Enquiries details.