Safeguarding

Safeguarding means protecting people's health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect.

We are committed to playing our part in keeping our tenants safe in their homes and their communities. This means helping to protect children and adults from abuse or neglect.

Emergencies

If there is a risk of immediate danger or harm to anyone, please contact the police on 999 or 111 for non-urgent emergencies.

Report a concern

Norfolk County Council is the lead organisation for safeguarding across Norfolk and you can raise a safeguarding concern by contacting Adult Social Services on 0344 800 8020. You may remain anonymous but please give as much information as possible so they can follow it up. You can also make a report online (opens new window). Norfolk County Council provides more information about protecting someone from harm (opens new window).

If you have concerns about the safety of a child or young person (any person under the age of 18) you can contact Norfolk County Council on 0344 800 8020.

Make a report to us

If you have a concern about an adult, child or young person living in one of our homes you can also contact our Customer Service Team using our freephone number 0808 196 2236. 

If you see something or hear something that doesn't feel right - say something.

Safeguarding is preventing the physical, emotional, sexual, psychological and financial abuse of adults who have care and support needs, and acting quickly when abuse is suspected.

Abuse can include:

• neglect
• domestic violence
• modern slavery
• discrimination