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Accessibility statement for the OPENPortal bills and benefits system

This accessibility statement applies to Civica Open Portal and Open Channel Revenues and Benefits Forms for use on  which are operated by Great Yarmouth Borough Council. We want as many people as possible to be able to use these forms. For example, that means you should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website with a screen reader

We endeavour to make the website text as simple as possible to understand.

This statement only covers links to Civica Open Portal and Open Channel Revenues and Benefits Forms.

How to make your device easier to use

AbilityNet (opens new window) has advice on making your device easier to use if you have a disability.

This includes how to:

Useful websites to help with accessibility

Translating this website

Some content and resources on our website regarding services is already translated and available for use.

You can also view the entire website in a different language for free using Google Translate (opens new window). We have provided language specific links listed below:

Please be aware that Google Translate automatically translates content and may result in unreliable translations.

Google Translate is provided for free by a third party (Google) and Great Yarmouth Borough Council cannot be not responsible for the content or accuracy of the translation.

How accessible this website is

We know some parts of this website are not fully accessible:

  • page titles (not heading) do not describe the purpose of the page and state "OPENPortal"
  • extraneous empty paragraph tags, which can cause issue with screen readers indicating paragraphs (vertical whitespace should be handled by styling)
  • missing unordered list structure - a dot has been used in a paragraph to make a bullet point list rather than by using a <ul><li> based structure which assistive technologies can understand and explain to the reader their context
  • contrast issue on side menu: 3:35 needs to be 4:5 minimum for AA compliance, 7:0 for AAA compliance
  • Find Address button: contrast issue on hover, 6:85 needs to be 7:0 for AAA compliance
  • Find Address button: inconsistent border rendering on hover causes page layout to shudder (visual issue)
  • Find Address button: contrast issue on focus, 2:25, minimum for AA compliance, 7:0 for AAA compliance
  • Next/Prev buttons: contrast issue on hover, 1:35, 2:25, minimum for AA compliance, 7:0 for AAA compliance
  • Next/Prev buttons: contrast passes on focus but is using old brand colours

What to do if you cannot access parts of this website

If you need information on this website in a different format, contact us with:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio recording, braille, BSL, large print, accessible PDF

Provide this information by:

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we're not meeting accessibility requirements, contact or call us on 01493 856100.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens new window).

Contacting us by phone or visiting us in person

Find out how to contact us via

If you would like to visit us in person, and have any accessibility requirements, please get in touch with us via phone, email, live chat online or by writing to us to advise of your requirements.

Our offices have audio induction loops available for use.

Preparation of this accessibility statement

This statement was prepared on 9 June 2022.

The following form templates were in scope of this test, which includes each website template page we have on

  • Civica Open Portal
  • Civica Energy Rebate Form
  • Civica Benefit New Claim Form
  • Civica Benefit Change of Circumstances Form
  • Civica Benefit Discretionary Payment Form
  • Civica Single Person Discount
  • Civica Council Tax and Business Rates Apply for a Refund
  • Civica Business Rates Move in
  • Civica Council Tax Move in
  • Civica Apply for Council Tax and Business Rates SPAR (special payment arrangement)

See the technical information about this website's accessibility

Last modified on 26 September 2022

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