The Noise App information

User guide for tenants

Please only download and use the Noise App if you have been asked to by your Case Officer

Quick step guide:

1. Download 'The Noise App' at Google Play or the Apple App Store.
2. Create your account and where the app asks for a service provider, type GYBC to investigate your noise nuisance reports.
3. To report a nuisance simply tap the icon, ,make a 30 second recording of the noise, complete a form and submit your report online.
4. Await response from GYBC investigating your case reports.

Download

To download the app go to the App Store for iPhone users or the Play Store for android users. Search for The Noise App and tap Get or Install to download the  app. For Android devices search The Noise App RHE and choose Install after selecting the app.

Register

Open the app and click on Get Started followed by Create an Account, if you want to report a problem select Report a Noise Problem. Fill in the details and select GYBC from the drop down menu. Agree to the terms of service and click Create Account. An email will be sent to your email address asking you to confirm your account. Once your account has been confirmed you can then begin submitting reports.
Once your account has been confirmed log in to the app on your phone. This will prompt you to enter your address and complete the registration process.

Language

To change language, once logged in choose the menu button on the top left of the Noise Diary screen. You will see the option Language; here you can choose your desired language.

Submit a complaint

1. Record - After logging in for the first time to start recording press the circle icon at the bottom right of the screen
   1. On the next page tap and hold the circular icon to begin recording. You don't have to record the whole event - just a representative snapshot of the noise as it is happening. You can record up to 30 seconds and if you need to, you can make several recordings each one 30 seconds to be added to the same case. (Whilst recording on an iPhone you will see a wave form along with a timer that moves across the screen. On Android devices the counter will count up to 30.)
   2. When you remove your finger or thumb the app stops recording. Accept, reject or playback the recording
2. Duration - First, how long has the nuisance affected you?
   1. Select the duration on the screen in hours / minutes / seconds.
3. Source - Next, what type of noise is it?
   1. Scroll and choose a source from the list provided.
4. Location - Next, where did you record the noise?
   1. Choose an area of your property from the list provided and move to the next screen.
5. Intensity and commentary - You are then asked to rate the noise in terms of how loud you consider it to be.
   1. Underneath you may add a comment as to how the noise is affecting you, for example, you might state "the noise woke me up and is preventing me from getting back to sleep". This information about how the noise affects you is very important so please try to add as much information as possible.
6. Address - Lastly, enter the address of where you believe the noise source to be coming from.
7. Confirmation - If you are happy with the information presented on the confirmation screen press the send report button.
8. Noise Diary Screen - Your first entry will populate your noise diary screen (the app's home screen). The newest report will always appear at the top of the screen with all your previous reports listed below. On the left of your newly submitted report you will find a symbol.
   1. two arrows directed in a spinning motion, this means it is still uploading and you will need to leave the app open to complete. You will also be able to confirm this by the loading circle spinning in the top right hand side of the app.
   2. a tick within a circle, this means the report has been successfully uploaded to us.
   3. If you select one of the entries in the diary and you will access two screens - the detail and activity screens. Switch between detail and activity screens using the tabs at the top.
9. Detail Screen - provides a summary of the information relating to the particular diary entry you selected. Please note: we do not supply playback of the recording for users. Once submitted only investigating officers can access these. At the bottom of this screen you will find Add Recording. This is where you can continue to add recordings to an already on going complaint to help build your case.
10. Activity Screen - you will see a summary of activity related to that entry by you and the investigating officer. You may also add and receive messages from your investigator on this page.
11. What next? - When you next log on you will be taken to your noise diary. Continue to make recordings and entries for as long as the problem continues.