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Tenancy support


How we can help

We can provide advice and guidance to help you sustain your tenancy and support wellbeing. We also deliver enhanced support for sheltered housing tenants and other residents as required.

We will contact you in the early stages of your tenancy to resolve any issues that may occur and support you living in your new home and neighbourhood.

Subsequently, we will visit you every three years, delivering a tenancy and wellbeing health check. We can make these visits more frequent to provide additional support as agreed with you.

We can help you access support and opportunities so you can make the most of your home and neighbourhood by offering advice on:

  • money and finance
  • benefits
  • getting online
  • health and wellbeing
  • employment, support and training

To contact the Tenancy Support team:

What support can you give me?

We are here to help you through any tenancy-related problems you may be having. Or you may have a tenancy for the first time and are just not sure where to go from here.

We aim to give you the information, advice and skills you need to maintain your tenancy, live independently and support your wellbeing.

We can advise and assist with:

  • support to help you live independently
  • budgeting and money management
  • benefit advice and help with forms
  • tenancy-related advice including rent arrears and nuisance issues
  • support you with hoarding and de cluttering
  • learning and developing essential life skills
  • helping you to contact other agencies

What support is available for sheltered housing residents?

To help you keep your independence, do more of the things you enjoy and to feel safe and connected, we offer:

Our Sheltered accommodation section gives more information.

Useful information and support

Get help and advice on debt, managing your money and looking ahead.

Money advice and benefits

Getting online

  • Better Together offers help and advice with getting online.
  • Norfolk County Council Adult Learning offers courses and advice to gain essential digital skills.

Health and wellbeing

  • For information on health and wellbeing take a look at the Norfolk County Council Living Well page.

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