Community alarms

Service update - January 2024

The Council is no longer accepting new customers to its community alarm service as it prepares to transfer the service to its new provider, Careline365, a Norwich based alarm receiving service. 

The Council has been working for two years with Careline365 and their friendly, reliable staff have been answering alarm calls when needed.

The Council has written to all existing alarm customers to ask for their consent to move their alarm to Careline365. Customers are under no obligation to transfer their alarm to Careline365, there are other providers that customers could choice. 

However by completing the consent form, the Council will arrange for the transfer of the alarm to take place.  There will be no additional costs to make the switch. To find out more about Careline365, customers can search their website, www.careline.co.uk.

For customers who choose not to transfer their alarm, the Council will write to them to tell them the exact date the service will cease and ask them to return the alarm equipment.

Up until the date the service ceases, customers who have faulty equipment or who wish to return their alarm equipment, can still contact the service:

• by phone to 01493 846654 or 01493 846674
• by email to communityalarm@great-yarmouth.gov.uk