A cookie is a small text file that is stored on your computer or mobile device when you visit a website. We use cookies to remember things like your preferences and to provide services such as access to our My Account service.

Some customers may find the idea of a website storing information on their computer or mobile device a little intrusive. However, the cookies used by Great Yarmouth Borough Council help us provide a better service to customers. The various cookies we use include:

First-Party Cookies
These cookies are essential to the running of the website, such as cookies which provide certain functionality such as accessing our 'My Account' service or paying for an item online.

We use two types of cookie: Persistent cookies which remain on your computer or mobile device for a set period of time and Session cookies which are not stored on your computer, but expire when you close your web browser or end your session. The first-party cookies used on our website are used solely to support the provision of our web service, and no personal information is stored. 

Because Great Yarmouth Borough Council works with various external suppliers to provide services such as 'My Account' and payment facilities, first-party cookies include those set on external domains (i.e. other than, including:

  • (online payments)
  • (vacancies)
  • (Great Yarmouth Council's Committee Management Information System)
  • (council tax support calculator)

In addition to our own cookie policy, these individual service providers may operate their own cookie policy and you are advised to refer to the individual service provider's websites for details of their respective cookie policies.

Third-Party Cookies
These are cookies set by other websites whose services we use on They include functionality such as Google Maps embedded on some pages to show the location of various facilities and Google Translate, used to provide translation services for web pages.

Tracking/User Analysis Cookies
We use third-party software to track how many visitors we receive to our website and how they engage with our website, including Google Analytics to provide website metrics.

If you would like to find out more cookies and how they are used, visit the European Commission's legal requirements page on use of cookies or the Information Commissioner's Office advice on web cookies.

Restricting Use of Cookies

It is possible to block either all cookies, or just third-party cookies, but you need to be aware that you may lose certain functionality, particularly if you block essential first-party cookies. For example, if you use our 'My Account' service you must enable cookies to allow the service to operate.

To find out how to remove cookies please follow the relevant link to the web browser of your choice: FirefoxChrome, Microsoft Edge and Safari. To delete cookies stored on your mobile device or tablet, please refer to your individual device's instructions or search online.

To opt out of being tracked by Google Analytics you can download and install Google Analytics' Opt Out Browser Add-On tool.

Comments or Concerns

We take our customers' privacy very seriously. If you have any comments or concerns around the use of cookies on this website, or those of our service providers, please contact with details of your concern.

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