My Account Support
What can I do if I have forgotten my password?
You can reset your password by clicking the 'Forgotten Password' link on the Log in / Register page. After selecting the Forgotten Password link, enter your registered email address and click the 'Request password reset' button.
If you entered a valid, registered email address, a PIN will be displayed on the screen and a message containing a link to reset your password will be sent to the email address associated with the account. Write down or remember this PIN; you will need it to reset your password.
When you follow the link sent to your email account, you will be prompted to enter the PIN; this is a precaution to protect your account should somebody other than you gain access to the activation link.