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Customer service charter

Contacting us in person

We will greet our customers in our reception areas within 10 minutes of arrival.

Waiting areas will be comfortable and tidy.

All our staff members will wear an identification badge.

Opening hours will be clearly displayed.

Facilities for disabled people will be available in public receptions.

Private interview facilities will be provided when necessary.

Helpful tip

Remember to bring any documentation you may need to help us deal with your enquiry,

Helpful tip

Don't forget you can also visit us to use our public PC to access online services.

Last modified on 02 March 2022

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