Customer service charter
Contacting us in person
We will greet our customers in our reception areas within 10 minutes of arrival.
Waiting areas will be comfortable and tidy.
All our staff members will wear an identification badge.
Opening hours will be clearly displayed.
Facilities for disabled people will be available in public receptions.
Private interview facilities will be provided when necessary.
Remember to bring any documentation you may need to help us deal with your enquiry,
Don't forget you can also visit us to use our public PC to access online services.