Customer service charter

We will reply to all complaints within ten working days - if we need longer, we will tell you why.

We will also let you know who is dealing with your complaint and when we will reply.

We will acknowledge your complaint within 24 hours.

Please refer to our Handling Requests for Service, Compliments and Complaints Policy which you can find on our website: www.great-yarmouth.gov.uk/compliments-complaints-policy