Management structure

The following make up the Great Yarmouth Borough Council management team as of April 2023.

Executive Leadership Team

Chief Executive Officer

• email: sheila.oxtoby@great-yarmouth.gov.uk
• telephone: 01493 846300

Executive Director - Major Projects

• email: iain.robertson@great-yarmouth.gov.uk
• telephone: 01493 846239
• responsible for:
  • Capital Projects and Growth

Executive Director - People

• email: paula.boyce@great-yarmouth.gov.uk
• telephone: 01493 846450
• responsible for:
  • Strategic Housing
  • Independent Living
  • Health
  • Integration and Communities
  • Customer Services
  • Equinox
  • Great Yarmouth Services Ltd

Executive Director - Property and Housing Assets

• email: chris.furlong@great-yarmouth.gov.uk
• telephone: 01493 846323
• responsible for:
  • HRA Tenancy Management
  • Rents
  • Housing Repairs
  • GYNorse JV
  • Property Services
  • Compliance
  • Corporate Health and Safety

Executive Director - Place

• email: natasha.hayes@great-yarmouth.gov.uk
• telephone: 01493 846746
• responsible for:
  • Environment and Sustainability
  • Planning
  • Inward Investment

Executive Director - Resources (Section 151 Officer)

• email: karen.sly@great-yarmouth.gov.uk
• telephone: 01493 846811
• responsible for:
  • Finance
  • IT,  Marketing and Communications
  • Organisational Development

Head of Legal and Governance (Monitoring Officer)

• email: caroline.whatling@norfolk.gov.uk
• telephone: 01603 223736
• responsible for:
  • Legal Services
  • Democratic Services
  • Contract Management
  • Procurement

Group Management Team

Managing Director

• email: chris.silverwood@great-yarmouth.gov.uk
• telephone: 01493 846367
• responsible for:
  • Great Yarmouth Services Ltd

Head of Customer Services

• email: miranda.lee@great-yarmouth.gov.uk
• telephone: 01493 846536
• responsible for:
  • Customer Services
  • Parking Services
  • Bereavement Services
  • Crematorium
  • Cashiers
  • Reception
  • Post and Scanning
  • Revenues and Benefits
  • Sundry Debtors
  • Revenue support

Head of Environment and Sustainability

• email: james.wilson@great-yarmouth.gov.uk
• telephone: 01493 846852
• responsible for:
  • Commercial
  • Anti-Social Behaviour
  • Environmental Services
  • Civil Contingencies
  • Environmental Protection and Enforcement
  • Port Health
  • Waste and Grounds Maintenance
  • Private Sector Housing Standards
  • Community Safety
  • Elections
  • Licensing

Head of Growth and Capital Projects

• email: david.glason@great-yarmouth.gov.uk
• telephone: 01493 846643
• responsible for:
  • Infrastructure and Regeneration

Head of Health Integration and Communities

• email: kate.price@great-yarmouth.gov.uk
• telephone: 01493 846676
• responsible for:
  • Communities
  • Community Hub
  • Hub and Spoke roll-out
  • pilot of Family Hub

Head of Housing Assets

• email: nicola.turner@great-yarmouth.gov.uk
• telephone: 01493 846516
• responsible for:
  • Tenancy Services
  • HRA Income
  • Housing Assets

Head of Inward Investment

• email: simon.best@great-yarmouth.gov.uk
• telephone: 01493 846640
• responsible for:
  • Conservation
  • Regeneration and Funding
  • Arts and Culture
  • Economic Growth and Business Engagement
  • Sports and Leisure

Head of IT, Marketing and Communications

• email: clare.dyble@great-yarmouth.gov.uk
• telephone: 01493 846120
• responsible for:
  • IT
  • Communications
  • Marketing
  • Print and Design
  • Events
  • Civic
  • Porters
  • Tourism

Head of Organisational Development

• email: sarah.tate@great-yarmouth.gov.uk
• telephone: 01493 846267
• responsible for:
  • Organisational Development
  • Human Resources
  • Payroll

Head of Planning

• email: mark.turner@great-yarmouth.gov.uk
• telephone: 01493 846170
• responsible for:
  • Development Management
  • Strategic Planning
  • Building Control
  • Land Charges
  • Community Right to Bid
  • Street Naming and Numbering
  • Local Land and Property Gazetteer

Head of Property and Asset Management (interim)

• email: bill.ogden@great-yarmouth.gov.uk
• telephone: 01493846791
• responsible for:
  • Property Services
  • Construction Services
  • Markets
  • Coastal Protection
  • Footway Lighting
  • Building Cleansing

Head of Strategic Housing

• email: melanie.holland@great-yarmouth.gov.uk
• telephone: 01493 846792
• responsible for:
  • Housing strategy and delivery
  • Strategic Housing
  • Housing Options
  • Homelessness
  • Independent Living