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Privacy Notice: Insurance claims

Who we are: Great Yarmouth Borough Council (the Council), Town Hall, Hall Plain, Great Yarmouth, Norfolk, NR30 2QF is the data controller for the purposes of the UK General Data Protection Regulations (UK GDPR) and the Data Protection Act 2018.

How we use your information: The information you provide will be used to enable the council to progress your claim. The lawful processing ground for this information is defined under Article 6(1)(c) of the UK GDPR.

Data Sharing: We may share your information with our insurer, legal representatives, contractors, or outside bodies who may be involved in the defence of the claim. In addition, we will always use or share information for the prevention or detection of crime or the apprehension and prosecution of offenders.

How long we hold your data: Your personal information will be held securely in an encrypted access controlled system and depending on the type of claim, will be deleted either 7 or 10 years from the date of claim. We will review dates for keeping personal data in the future and if necessary update these privacy notices.

Your rights: You have a number or rights available to you, including the potential right to see copies of all the data held about you, to ask for it to be corrected or deleted, to request the Council to restrict what it does with your data in certain circumstances, to object to what the Council may do with your data, and to data portability.

Please note that these rights are not absolute and there are circumstances where they do not apply or the Council may override these rights, however, if this is the case you will be informed of this.

Further information: If you want more information you may contact the Council's Data Protection Officer at or telephone the Council on 01493 846325. If you are unhappy with the way your personal information is being handled you can contact the independent Information Commissioner at

Last modified on 20 April 2022

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