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• Tenant Satisfaction Measures Results for 2023/24

  https://www.great-yarmouth.gov.uk/article/12116/Tenant-Satisfaction-Measures-Results-for-2023-24

  Results of the Tenant Satisfaction Measures survey for 2023/24

• Amenity Standards for Privately Rented dwellings - Kitchen Facilities for Exclusive Use of Individual Letting or Bedsit

  https://www.great-yarmouth.gov.uk/housing/amenity-standards/individual-kitchens

  Where individual bedsit rooms are large enough to accommodate a kitchenette or multi-room bedsits where one of the rooms is of adequate size to accommodate a se...

• Resident engagement - How can I get involved?

  https://www.great-yarmouth.gov.uk/article/6641/How-can-I-get-involved

  How to be involved and make a difference

• Amenity Standards for Privately Rented dwellings - The Housing Health and Safety Rating System (HHSRS)

  https://www.great-yarmouth.gov.uk/housing/amenity-standards/hhsrs

  The HHSRS was introduced with the Housing Act 2004 as a new approach to the way individual dwellings are inspected and assessed.

• Exclusions

  https://www.great-yarmouth.gov.uk/article/11737/Exclusions

  Compliance status and additional notes for Section 2 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - How a complaint is defined

  https://www.great-yarmouth.gov.uk/article/8935/How-a-complaint-is-defined

  Compliance status and additional notes for Section 1 criteria of the Housing Ombudsman's Complaint Handling Code.

• Your Neighbourhood

  https://www.great-yarmouth.gov.uk/tenant-handbook/your-neighbourhood

  Information for tenants about community safety, anti-social behaviour and how we look after communal areas.

• Amenity Standards for Privately Rented dwellings - Houses in Multiple Occupation (HMOs) - Shared Kitchens

  https://www.great-yarmouth.gov.uk/housing/amenity-standards/hmo-shared-kitchens

  This is where all or some of the individual units of living accommodation/ bedsits in a house in multiple occuparion (HMO ) or shared house do not contain facil...

• Complaint handling code self-assessment - Continuous learning and improvement

  https://www.great-yarmouth.gov.uk/article/8960/Continuous-learning-and-improvement

  Compliance status and additional notes for Section 9 criteria of the Housing Ombudsman's Complaint Handling Code.

• Fire Precautions in Dwellings - Single family dwellings

  https://www.great-yarmouth.gov.uk/fire-precautions-in-dwellings/single-family-dwellings

  A guide to fire safety precautions that are required for single family dwellings.

• Complaint handling code self-assessment - Complaint stages

  https://www.great-yarmouth.gov.uk/article/8963/Complaint-stages

  Compliance status and additional notes for Section 6 criteria of the Housing Ombudsman's Complaint Handling Code.

• Your service charges explained 2023/2024

  https://www.great-yarmouth.gov.uk/article/11369/Your-service-charges-explained-2023-2024

  The lease provides for the landlord to recover their outlay for maintenance, repair and upkeep of the building, including management costs, from the leaseholder...

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