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Coronavirus Advice: Residents

Contacting Customer Services

As a result of the lifting of lockdown restrictions, our receptions at the Town Hall and Greyfriars House are now open to the public. Please see our Contact us page for further details of arrangements for individual services. In some cases, we are continuing to offer appointments to help us provide services more efficiently.

You can also contact us in a variety of ways to suit you:

  • email us via
  • call us on 0808 196 2236 (freephone number) or 01493 856100
  • text, webchat and online services where indicated available on relevant pages

Bereavement services

Bereavement Services are available to help you via the phone on 01493 441974 or email Crematorium services are operating as normal.

Parking permits - resident parking scheme

If you are a resident or businesses within the Resident Parking Scheme zone, you can now apply and pay for your resident, visitor and business permits via our online facility; see our parking and permits information. 

Council tenants

For council tenants, the Tenancy Team based in the area offices are available by phoning or emailing:

Last modified on 03 May 2023

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