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Coronavirus Advice: Residents

Support for residents

The Council is part of Norfolk's multi-agency operational response, with partners at Norfolk County Council and the voluntary sector, ensuring people continue to get the help they need during challenging times. Whether you are a clinically vulnerable person, need help to self-isolate or perhaps need financial help owing to changes in employment, you can call 0344 800 8020 or complete the My Norfolk Social Care online form (opens new window) for assistance.

You can also find details below of some of the support schemes available.

Household Support Fund

The Council has been allocated Department of Work and Pensions funding by Norfolk County Council to support older people, eg households where a resident(s) has reached pension age, with essential utility bills, food or to meet other essential living costs at this time where many households are experiencing increases in fuel and cost of living prices.

We may be able to help with other emergency needs or advice depending on individual households circumstances. If you or your household are in need of support please contact us using the contact information below.

To apply please email or telephone the Council's Community Helpline on 0808 196 2238.

Norfolk Assistance Scheme

Residents can also access assistance through Norfolk County Council and the Norfolk Assistance Scheme for help with living costs. Please visit the Norfolk County Council website's help with living costs section which has more information about support available for those struggling with everyday costs.

Residents can access a range of assistance directly through the Norfolk Assistance Scheme with things like:

  • daily living expenses
  • food
  • fuel
  • household items - fridge, cooker etc
  • school uniforms/school meals
  • essentials like toiletries and nappies

Visit the Norfolk Assistance Scheme (NAS) (opens new window) pages from Norfolk County Council or call 0344 800 8020 to find out more.

Help for clinically vulnerable people

Clinically vulnerable people have a medical condition that makes them extremely vulnerable to coronavirus. If you are a vulnerable person, visit the vulnerable people support page (opens new window) from Norfolk County Council or call 0344 800 8020.

Last modified on 03 May 2023

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