Social Landlord Service policies

The Adaptation policy for council tenants sets out the council's approach to the provision of aids and adaptations for GYBC tenants, who are eligible to receive them, and how they will be delivered.

Social Landlord Service policy on additional support

Our approach to managing reports of anti-social behaviour across the Social Landlord Service

The Social Landlord Policy on how it ensures all areas of safety compliance are operated and managed

Policy on the Council's approach to damp and mould.

The Council's approach to supporting and managing decants (provision of temporary accommodation) where they are identified and required within the social housing stock.

Our approach to estate services within the Social Landlord Service

Policy outlining the council's commitment to the safety of residents, visitors, staff and contractors by managing fire risks within its housing stock

How we manage repairs and maintenance for council housing.

This policy sets out how Great Yarmouth Borough Council (GYBC / The Council) will effectively manage its income to ensure its commitment to deliver exceptional Social Landlord Service (SL Service).

This policy sets out Great Yarmouth Borough Council's approach to the management and use of mobility scooters by residents in all our properties, within communal areas and in the homes of tenants and leaseholders.

This policy explains how the Council will manage situations where access to a property is not provided for agreed appointments.

Great Yarmouth Borough Council recognises the importance of operating an effective repairs service, and is committed to ensuring its properties and neighbourhoods are maintained to a high standard, and that any repairs for which the Council are responsible as a landlord. This Repairs Policy provides details of repairs the Council are responsible for and the timescale for completion, as well as repairs which are the tenant's responsibility.

The council's approach to managing and maintaining home and assets through stock condition surveys.

This policy covers the tenancies offered by Great Yarmouth Borough Council and sets out the Council's approach to the provision of tenancies and mutual exchanges within its own housing stock.

The tenant and leaseholder alteration and improvement policy approved August 2024