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Policies and strategies

This page brings together official documents and policies including our:

List of Great Yarmouth Borough Council's policies

Adaptations policy for Council Tenants

Sets out the Council's approach to the provision of aids and adaptations for Council tenants, who is eligible to receive them, and how they will be delivered.

Annual Governance Statement 2022/23

The Annual Governance Statement shows the arrangements that are in place for ensuring good governance and the management of risk. This statement is for the financial year 2022 to 2023.

Anti-fraud, corruption and bribery policy

This policy has been formulated by the Council to protect itself against fraud, corruption and bribery, both within the Borough Council and from outside.

Anti-money laundering policy

The purpose of this policy is to demonstrate that the Council embraces the underlying principles of money laundering legislation and is taking reasonable steps to minimise the likelihood of such activities occurring.

Anti-Social Behaviour Policy

This policy document tells you what we mean by "anti-social behaviour" (ASB). It outlines what we want our services to achieve for people experiencing ASB and sets out the principles for the kind of service we aim to provide.

Anti-Social Behaviour Strategy (2018-2023)

This Anti-Social Behaviour Strategy has been developed by the Council so that the Council is clear on its priorities for tackling and preventing Anti-Social Behaviour over the next 5 years.

Capital strategy

This report gives a high‐level overview of how capital expenditure, capital financing and treasury management activity contribute to the provision of local public services, along with an overview of how associated risk is managed, and the implications for future financial sustainability.

Corporate asset management plan (2018-2022)

The primary aim of the strategy is to support the corporate priorities, achieve service requirements and comply with statutory duties by setting out the vision to improve the management and utilisation of our land and buildings. This strategy will provide the basis for developing a more robust and integrated approach to asset management across Great Yarmouth Borough Council.

Corporate complaints and compliments policy

This policy details Great Yarmouth Borough Council's approach to complaints, compliments and comments received from its customers. The policy will apply to all Council services and provide clear framework for customers and staff to use.

Corporate enforcement policy

This policy sets out what businesses and individuals being regulated by the Council can expect from the Council's enforcement officers.

Council Tax Business Rates and Housing Benefits Overpayments Recovery Policy

Great Yarmouth Borough Council has a duty to ensure that all revenue due to the council is collected efficiently and effectively for the benefit of all council taxpayers. This policy details the Revenues Section's approach to recovery. Best practice will be applied to all debt collection and recovery activities within appropriate legal powers.

Councillors Code of Conduct complaints procedure

Sets out how a complaint may be made about an elected or co-opted member of Great Yarmouth Borough Council or the parish councils within the borough.

Culture, Heritage and Tourism strategy

By 2030, we want the borough to be a place where culture and creativity are valued, where it enables wellbeing and economic prosperity plus where visitors come all year-round to enjoy our natural and built environment and engage with our rich and diverse culture.

Data protection policy

This policy forms part of the Council's data and information handling policies and should be read in conjunction with the Freedom of Information and Environmental Information Policies. This policy has been written to ensure that the council complies with its obligations and statutory requirements under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Dealing with abusive, persistent or vexatious complaints and complainants policy

Sets out a standard set of conditions and a framework for complaint handling within the Council.

Digital strategy (2024)

Sets out our digital vision to become a Smart Borough, where digital will be the first choice for our customers and no one will be left behind.

Domestic Abuse policy

This policy sets out how Great Yarmouth Borough Council (The Council) will assist and support any person who approaches the organisation experiencing or threatened with domestic abuse from either within or outside of the borough.

Domestic Abuse policy - Staff and Members

Great Yarmouth Borough Council recognises that its employees will be amongst those affected by domestic abuse; for example, as a survivor of domestic abuse, an individual who is currently living with domestic abuse, someone who has been impacted upon by domestic abuse or as an individual who perpetrates domestic abuse.

Economic strategy (2020-2025)

Sets out how we will continue to work with partners to drive forward our exciting vision of a strong and growing economy.

Environmental information regulations policy

Outlines how Great Yarmouth Borough Council complies with its obligations and requirements under the Environmental Information Regulations.

Equality action plan

Outlines the Council's four equality priorities with desired outcomes, timescales and current status.

Equality, diversity and inclusion strategy

Sets out what the Council will do to support Great Yarmouth be a place where people of different backgrounds can thrive.

Fees and charges policy

Outlines the way in which the Council's charging structures are informed and implemented.

Freedom of information policy

This policy has been written to ensure that the council complies with its obligations and requirements under the Freedom of Information act. This policy seeks to establish a standard set of conditions, and a framework for transparency of information within the Council. The Policy is designed to ensure that there are clear internal arrangements for the effective management of information transparency.

Gambling policy

Outlines how we aim to stop gambling from causing crime or disorder.

Housing allocations scheme 2021

Sets out how each application to join the housing register will be assessed on its individual merits, taking into account the needs of the applicant and any members of their household as a whole.

Housing strategy (2018-2023)

Sets out how the Council will work with organisations in the private and public sector.

Information Requests Charging Policy

Outlines our policy on charging for requests made under the FOI Act 2000 and will be used as the basis for any calculations for dealing with requests under the EIR 2004.

Investment strategy

This investment strategy meets the requirements of statutory guidance issued by the government.

Leasehold Management policy

Outlines our principles and approach to managing the leasehold service.

Leasehold service charge arrears policy

Sets out the way the Council manages leaseholder debts in a firm but fair way to maximise its income, ensuring that a consistent approach is taken while taking into account individual circumstances.

Licensing policy

Outlines how we consider applications for licenses.

Local Plan core strategy

Outlines the vision and objectives for how the Borough will develop and grow in the future.

Locality strategy (2021-2026)

Outlines the commitment to work on prevention and early help support to improve the lives of the people in our Borough.

Market Licence policy

Any trader who commences trading in the Market at Great Yarmouth with permission from the Borough Council agrees to abide by this Policy as part of and incorporated into all Licence agreements.

Media and Publicity protocols

Sets out practical working practices to support our day-to-day corporate communications and publicity, including media relations.

Mobility scooters policy

Outline approach to managing issues with scooters in communal areas and support provided in social housing.

National Data Opt-Out Policy

Policy to ensure the Council is compliant with obligations and statutory requirements under the National Data Opt-out Policy.

Pay policy statement 2023-24

This statement outlines how we pay our staff.

Planning enforcement policy

The Enforcement Policy explains the planning enforcement function, it breaks down the various Breaches of Planning Control and Criminal Offences that Planning Enforcement is empowered to address.

Preventing homelessness and rough sleeper strategy (2018-2023)

Sets out how we make a positive contribution by focusing the activities of all relevant local partners to reduce and prevent homelessness within the Borough.

Private sector adaptations and improvement policy

The Council seeks to improve the health, wellbeing and safety of residents of the borough who live in private sector housing. We do this through the promotion and delivery of a range of assistance that supports residents to live independently and well.

Property Acquisitions and Disposals Policy

This policy encompasses social housing, market sale housing, market rent housing, commercial properties and land.

Protocol on use of Local Authority Resources

To inform and advise members regarding the adoption of a Protocol for Members' Use of Local Authority Resources.

Publication scheme

This scheme sets out how the Council makes information available to the public as part of its normal business activities.

Records management policy

This Records Management Policy sets out Great Yarmouth Borough Council's commitment to ensuring a systematic, lawful and authorised way of maintaining, storing, sharing, disposing and otherwise processing all its records.

Regulation of Investigatory Powers Act

This policy describes the steps that must be undertaken by officers if they require authorisation of a Regulation of Investigatory Powers Act request. It also includes the process necessary to complete the cycle once an authorisation has been granted.

Rent income and arrears policy

Outlines how we manage rent income.

Right to buy policy

Outlines how Great Yarmouth Borough Council delivers the Right to Buy scheme which enables the Council's secure tenants who are eligible for the scheme to purchase their homes at discounted rates.

Risk Management framework

Outlines how we identify, assess and manage the risks facing our organisation.

Rough sleeping strategy and action plan 2020

Strategy identified five strategic objectives in relation to preventing homelessness and rough sleeping.

Safeguarding policy

Safeguarding encompasses legal duties and responsibilities to protect people's health, wellbeing, and human rights, supporting them to prevent problems from escalating and enabling them to live free from harm, abuse, and neglect.

Sickness management policy

Outlines how we aim to provide clarity as well as a sensitive, fair and consistent framework for managing staff attendance.

Sport, Play and Leisure strategy (2015-2029)

Outlines how we seek to promote physical and mental well-being, and a huge range of activities (beyond sport) that can help in the pursuit of this goal.

Tenancy fraud policy

Outlines approach to investigating fraud in social housing.

Tenancy policy

This policy covers the tenancies offered by Great Yarmouth Borough Council and sets out the Council's approach to the provision of tenancies and mutual exchanges within its own housing stock.

Tenancy strategy

The Localism Act 2011 placed a duty on local authorities to produce, publish and review a Tenancy Strategy setting out the matters to which registered providers are to have regard when setting their own policies.

RIPA and social media procedure

This procedure should be read in conjunction with the Council's RIPA Policy, as well as the statutory codes of practice issued by the Secretary of State and the Investigatory Powers Commissioner's Office (IPCO).

Treasury management strategy

Treasury management is the management of the Council's cash flows, borrowing and investments, and the associated risks.

Void management policy and void standard

Outlines the Council's approach to managing void properties and the standard of works in social housing.

Warning marker policy

This document sets out the corporate policy with respect to the use of markers on service user's records and the corporate warning marker system.

Whistleblowing policy

This policy is designed to ensure that people know how to raise a genuine concern (such as injustice, malpractice or serious wrongdoing within the Council) and can do so in the knowledge that they will not face reprisal for their action.

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