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Privacy Notice: Administration of Housing Benefit Overpayments

About us: Great Yarmouth Borough Council (the Council), Town Hall, Hall Plain, Great Yarmouth, Norfolk, NR30 2QF, 01493 856100, is the data controller for the purposes of the Data Protection Act 2018 (DPA) and the General Data Protection Regulations 2016/679 (GDPR).

How we use your data: We will use your personal information for the purposes of the provision of the administration of Housing Benefit Overpayments. The processing of this information is necessary for the Council to undertake a public task as defined under Article 6(1)(e) of the Act, i.e. the processing is necessary for the Council to perform a task in the public interest or for its official functions, and the task or function has a clear basis in law, in this case the Social Security Act 1992, the Social Security Contributions and Benefits Act 1992 and the Child Support, Pensions and Social Security Act 2000.

Data Sharing: Your data will be used for this specific purpose although your details will be shared between the Revenues and Benefits Departments along with our collection agents where there is lawful authority to do so.

Retention: Your information will be kept strictly confidential. It will be stored in a secure, password-protected database/spreadsheet on the Council's computer system. Your personal information will be deleted six years after the financial year that your account was paid in full and closed. We will review dates for keeping personal data in the future and if necessary update these privacy notices.

Your rights: You have a number or rights available to you, including the potential right to see copies of all the data held about you, to ask for it to be corrected or deleted, to request the Council to restrict what it does with your data in certain circumstances, to object to what the Council may do with your data, and to data portability.

If you want more information you may contact the Council's Data Protection Officer at or telephone the Council on 01493 846855. If you are unhappy with the way your personal information is being handled you can contact the independent Information Commissioner at: (opens new window).

Last modified on 05 December 2019

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