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Privacy Notice: Q-Flow Online Booking Service

Great Yarmouth Borough Council (the Council), Town Hall, Hall Plain, Great Yarmouth, Norfolk, NR30 2QF, 01493 856100, is the data controller for the purposes of the Data Protection Act 2018 (GDPR).

Why we are collecting your data

We will use your personal information for the purpose of setting up either face to face, video or phone appointments for you. In order to be able to store your details for faster interactions with us for future appointments, the Council requires you to give your consent for us to hold your personal information under Article 6(1)(a) of the UK GDPR.

What information we collect about you

  • First name
  • Last name
  • Email address
  • Phone number

As part of the service you may also wish to provide us with additional personal information such as:

  • Personal ID number

How we will use this information about you

We will use this information to:

  • book an appointment
  • reschedule an appointment
  • cancel an appointment

How we store your information and for how long

Information will be stored in a secure system. Your personal information will be kept for 12 months and any personal data will be anonymised after this period. We will only use your data within the terms of data protection laws. We will review dates for keeping personal data in the future and if necessary, update this privacy notice.

When and why we share your information

Your data will be used for the specific purposes outlined, although your details will be shared between Council departments and other agencies where there is lawful authority to do so.

Your rights

You have a number of rights available to you, including the right to see copies of all the data held about you, to ask for it to be corrected or deleted, to request the Council to restrict what it does with your data in certain circumstances, to object to what the Council may do with your data, and to data portability.

Please note that these rights are not absolute and there are circumstances where they do not apply or the Council may override these rights. However, if this is the case you will be informed of this.

Further information

Further information: If you want more information you may contact the Council's Data Protection Officer at or telephone the Council on 01493 846325.

If you are unhappy with the way your personal information is being handled you can contact the independent Information Commissioner at:

Last modified on 02 August 2021

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