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• Customer service charter - How you can help us

  https://www.great-yarmouth.gov.uk/article/8222/How-you-can-help-us

  To help us deliver the best service we can, we ask you to treat us as you would expect to be treated yourself. Be courteous and respectful to our staff. Provide...

• Customer service charter - Social media

  https://www.great-yarmouth.gov.uk/article/8221/Social-media

  We will respond to Customer Service enquiries within five working days. We will respond to comments and public posts as soon as possible where appropriate.

• Customer service charter - Contacting us in person

  https://www.great-yarmouth.gov.uk/article/8220/Contacting-us-in-person

  We will greet our customers in our reception areas within 10 minutes of arrival. Waiting areas will be comfortable and tidy. All our staff members will wear an ...

• Customer service charter - Contacting us by letter

  https://www.great-yarmouth.gov.uk/article/8219/Contacting-us-by-letter

  If you contact us by letter we will provide an initial response within 7 working days. Some enquiries may take longer to resolve, we will keep you updated durin...

• Customer service charter - Contacting us by email

  https://www.great-yarmouth.gov.uk/article/8218/Contacting-us-by-email

  We will provide an initial response to your email within 5 working days. Some enquiries may take longer to resolve, we will keep you updated during this time. H...

• Customer service charter - Voicemail

  https://www.great-yarmouth.gov.uk/article/8217/Voicemail

  We will respond to your voicemail within 24 hours during normal business hours. Our voicemail greetings will be up to date, advising you if we will be out of th...

• Customer service charter - Telephone contact

  https://www.great-yarmouth.gov.uk/article/8216/Telephone-contact

  We will answer your call within 5 rings. Should your call be placed in a queue we aim to transfer you to an advisor within 90 seconds. You will be greeted with ...

• Customer service charter - Introduction

  https://www.great-yarmouth.gov.uk/customer-services-charter

  This document is to help provide you with information and guidance produced by the Great Yarmouth Borough Council team to explain the importance of us deliverin...

• Customer service charter

  https://www.great-yarmouth.gov.uk/article/8214/Customer-service-charter

  We are committed to providing high standards of customer service, ensuring an efficient and effective delivery of quality, accessible services. All customers ha...

• Community safety - What should I do if I am concerned about someone's safety?

  https://www.great-yarmouth.gov.uk/article/7862/What-should-I-do-if-I-am-concerned-about-someone-s-safety

  If you have concerns about someone's safety please: telephone Norfolk County Council on 0344 800 8020 visit the  Multi-agency safeguarding hub (MASH)  on the No...

• Community safety - How do I report a safeguarding concern?

  https://www.great-yarmouth.gov.uk/article/7861/How-do-I-report-a-safeguarding-concern

  What to do if you see something or hear something that doesn't seem right.

• The Mayor - What does the Mayor do?

  https://www.great-yarmouth.gov.uk/article/2139/What-does-the-Mayor-do

  The Mayor acts as Chairman of the Council and has to attend all full Council and special Council meetings. The Mayor is invited to many different functions with...

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