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• Contacting us

  https://www.great-yarmouth.gov.uk/tenant-handbook/contacting-us

  How to contact the council housing service and other useful contacts.

• Tenant Handbook

  https://www.great-yarmouth.gov.uk/tenant-handbook

  Tenant handbook for council tenants providing information and guidance on the services provided to tenants.

• Void management policy and void standard

  https://www.great-yarmouth.gov.uk/policies/void-management

  Outlines the Council's approach to managing void properties and the standard of works in social housing.

• Equality action plan

  https://www.great-yarmouth.gov.uk/policies/equality-action-plan

  Outlines the Council's four equality priorities with desired outcomes, timescales and current status.

• Fees and charges policy

  https://www.great-yarmouth.gov.uk/policies/fees-and-charges

  Outlines the way in which the Council's charging structures are informed and implemented.

• Dealing with abusive, persistent or vexatious complaints and complainants policy

  https://www.great-yarmouth.gov.uk/policies/dealing-with-abusive-persistent-or-vexatious-complaints-and-complainants

  Sets out a standard set of conditions and a framework for complaint handling within the Council.

• Tenancy policy - 5. Types of tenancy

  https://www.great-yarmouth.gov.uk/policies/tenancies/types

  An overview of the types of tenancy offered by Great Yarmouth Borough Council

• Housing repairs policy - Planned maintenance

  https://www.great-yarmouth.gov.uk/policies/housing-repairs/planned-maintenance

  Housing repairs policy statement on planned works and investment in council homes.

• Waste collection policy - Ownership of bins

  https://www.great-yarmouth.gov.uk/policies/waste-collection/ownership

  Wheeled bins remain the property of the Borough Council, except for garden waste bins.

• Waste collection policy - Bulky waste collections

  https://www.great-yarmouth.gov.uk/policies/waste-collection/bulky-items

  The Council offers all residents a chargeable bulky waste collection service.

• Waste collection policy - Offensive or hygiene waste

  https://www.great-yarmouth.gov.uk/policies/waste-collection/offensive-or-hygiene-waste

  The Council does not offer a separate collection for low grade offensive or hygiene waste.

• Waste collection policy - Garden and house clearances

  https://www.great-yarmouth.gov.uk/policies/waste-collection/garden-house-clearances

  The Council will offer a discretionary service for the removal of larger volumes of household waste.

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