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• Complaint handling - How you can make a complaint

  https://www.great-yarmouth.gov.uk/article/8930/How-you-can-make-a-complaint

  Details of the different ways by which tenants can make a complaint.

• Complaint handling - What is a complaint?

  https://www.great-yarmouth.gov.uk/article/8929/What-is-a-complaint

  A complaint is defined as the concern or dissatisfaction of a customer regarding the service, action or lack of action taken by the Council. Customers are not n...

• Complaint handling - Introduction

  https://www.great-yarmouth.gov.uk/housing-complaint-handling-code

  The Housing Ombudsman Service published a Complaint Handling Code in July 2020 that set out good practice for all landlords. This was updated in April 2022. It ...

• Complaint handling code self-assessment

  https://www.great-yarmouth.gov.uk/article/8934/Complaint-handling-code-self-assessment

  The Council's self-assessment against the Complaint Handling Code from the Housing Ombudsman Service.

• Anti-social behaviour toolkit - Enviro-crime in communal areas

  https://www.great-yarmouth.gov.uk/article/8467/Enviro-crime-in-communal-areas

  Information on environmental crime in communal areas and how to report it.

• Houses in multiple occupation (HMO) register

  https://www.great-yarmouth.gov.uk/hmo/public-register

  Current details of our HMO register.

• Middlegate regeneration - Middlegate regeneration update

  https://www.great-yarmouth.gov.uk/article/8432/Middlegate-regeneration-update

  Details of the initial feasibility study that provided the masterplan for how the Middlegate Estate could be regenerated, plus latest update.

• Middlegate regeneration - Middlegate estate improvements

  https://www.great-yarmouth.gov.uk/middlegate-regeneration

  Information on the improvements to the outdoor play and social spaces around the Middlegate Estate.

• Safety in your home - Fire safety

  https://www.great-yarmouth.gov.uk/article/8005/Fire-safety

  Find out about fire safety in your home and the communal areas.

• Safety in your home - Electrical safety

  https://www.great-yarmouth.gov.uk/article/8004/Electrical-safety

  How we ensure electrical safety in your home and how you can help.

• Safety in your home - Gas safety

  https://www.great-yarmouth.gov.uk/article/8003/Gas-safety

  Information about gas safety in Council properties.

• Safety in your home

  https://www.great-yarmouth.gov.uk/article/7713/Safety-in-your-home

  What we do to keep your home safe, plus advice and guidance for you.

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