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Repairs service


Welcome to the section on the repairs service, where you will find information on who is responsible for what type of repair, and how to request improvements.

How to report a repair

To report a repair:

To report an emergency outside our office hours, please contact us on 0808 264 4444. You will be connected to the out-of-hours service.

The out-of-office hours service is in operation for emergency repairs from:

  • 5pm until 9am, Monday to Thursday
  • 5pm Friday evening until 9am Monday morning
  • All bank holidays

When you contact us, we will ask for your contact details and the nature of the repair. This will help us to send the right operative to your home. We will arrange an appointment for the operative to visit you and carry out the repair. In some cases, we may have to carry out an inspection before the repair is done.

Last modified on 08 February 2023

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