What happens if I need to pay for a repair?
Sometimes there may be a charge for carrying out a repair that has been caused by anything other than fair wear and tear, or that is your responsibility.
Repairs that we may charge you for:
- when we carry out work that is your responsibility, eg replacing lost keys
- when we undertake additional work at an extra cost, eg additional fencing
- when we carry out work that is your responsibility but has been caused by your negligence, eg replacing damaged doors
- out of hours repairs which are not an emergency
We will always tell you about any charge before we carry out the work and try to give you a rough estimate of the cost. For emergency repairs, you will receive the bill after completion. For other types of work, we may ask for payment before the work is undertaken. Please see the How can I pay my rent and service charges? page on ways to make your payment.