Council Tax overview and paying

Council Tax is your contribution towards the vital services we provide.

Great Yarmouth Borough Council is required by law to protect the public funds it administers. Therefore we may share Council Tax information provided to us with other bodies responsible for auditing or administering public funds or where undertaking a public function in order to prevent and detect fraud. For further information see our National Fraud Initiative page.

Great Yarmouth Borough Council sends out and collects the Council Tax bills to the residents of the Borough. However, most of the this is collected on behalf of Norfolk County Council, Norfolk Police Authority with a small portion being collected for parish councils in the Borough.

85% of the residents, are within Band A to Band C properties so will pay less the amount given above in the 2026/27 financial year.

Based on the Band D charge residents will pay approximately £3.81 per week to Great Yarmouth Borough Council to cover the services provided by the Borough Council, which include the following with the 2026/27 budget costs given:

*where these are the responsibility of the Borough Council.

The full budget for Great Yarmouth Borough Council 2026/27 is available along with other information on actual spend.

Please read our Council Tax information and refer to the Police budget and Council Tax (opens new window) page on the website of the Office of the Police and Crime Commissioner for Norfolk (OPCCN).

You can find your Council Tax charge from 1 April 2026 by viewing the list of Council Tax charges.

Visit GOV.UK: Check your Council Tax band (opens new window) to confirm the band of your property.

If you sign up to eBilling, your Council Tax bill will be sent to you by email rather than post, with the following benefits:

• It is easier
• You will receive your annual bill as soon as it is available
• If your circumstances change, you will get your amended bill as soon as it is available
• It saves paper, so is environmentally friendly
• It will help reduce our costs, which in turn will help protect your community's services
• It is free to use

If you have received your bill by email, please read our Council Tax information.

If you would like to sign up for eBilling, please read our eBilling terms and conditions and then sign up for eBilling.

Yes you can, using our OPENPortal: My bills and benefits service.

Log in to OPENPortal (opens new window) to access your Council Tax account with us.

If you have not previously used the OPENPortal service, click the Register for an account button and follow the instructions.

Direct Debit

Over 29,000 of our residents pay their Council Tax by Direct Debit. Not only is it safe, secure and the simplest way to pay your bill, it can reduce costs for everyone. We have to pay transaction fees and charges for most other types of payment. If these costs of collection can be reduced, this will help keep Council Tax levels down.

We can spread your payments over 10 or 12 months within the financial year. If you decide to pay by Direct Debit you can choose to pay on either the 1st, 8th, 15th or 22nd of each month.

You can sign up online (opens new window) to pay your Council Tax by Direct Debit. 

Pay online, by telephone or by payment card

• Pay online (24 hour secure internet payments service)
• Pay using our 24-hour automated payment line, telephone 01493 846117
• Pay by payment card at Post Offices - contact us for a payment card

Internet banking and standing order

You will need the following information if you use your internet account of if you set up standing order payments with your bank:

• Account name: Great Yarmouth Borough Council General Account
• Sort code: 20-99-47
• Account number: 13775518
• Bank: Barclays Bank plc
• Branch: 40-42 Market Place, Great Yarmouth, NR30 1LX

Payment difficulties

If you are experiencing difficulties paying your Council Tax at any time and you have received a reminder or cancellation notice, please contact us straight away on 01493 846244.

If you have received a summons notice, please contact us straight away on 01493 846610.

Would you like free debt advice? Visit the National Debtline (opens new window) website for free advice and resources to help you deal with your debts. Our Debt advice page also gives useful information and links to other organisations you can contact for help and advice.

Yes it can. Every change in your income that affects the amount of Universal Credit you are awarded is reported to us on a monthly basis by the Department for Work and Pensions. However small the change in your income is, your Council Tax Reduction is recalculated and a new bill is produced. This will also keep changing your Council Tax instalments to a future date.

If you receive amended Council Tax bills regularly, in order to keep up to date with your Council Tax payments and prevent building up arrears, please do the following:

• Pay the instalment and amount due on the date shown on the bill prior to the new bill you have recently received
• Then move onto the new payment amount and instalment dates from your new bill

If you have any queries please contact Customer Services on 01493 846244.

If you miss a payment or pay late, we will send you a Reminder giving you seven days to pay. If you do not pay the first reminder on time, you will be sent a Cancellation Notice. If you pay the first reminder, but fall behind again, you will be sent a Second Reminder. If you do not pay the second reminder on time, you will be sent a Cancellation Notice.

A Cancellation Notice means that you have lost the right to pay your Council Tax in instalments and you will have to pay the full outstanding balance within seven days.

If you fail to pay a cancellation notice, we will issue a Summons Notice for you to appear in the Magistrates Court. This means you will have to pay any summons costs incurred.

You do not have to attend court unless you dispute the sum shown on your summons. You have a legal right if you wish to do so but the court will not consider any proposals for payment. The purpose of the Hearing is to consider the actual liability for payment of the Council Tax, not the ability to pay. If you wish to attend then please contact us before the hearing date by calling 01493 846185.

If you are unable to pay the outstanding balance in full you can apply for a Special Arrangement to pay the outstanding balance by instalments. You can do this by completing our Special Arrangement form. Any Special Arrangement will be subject to a Liability Order being obtained and £75.00 summons costs will be added to the outstanding balance.

If you are unable to make payment or require assistance please contact Customer Services immediately.

If you don't pay the summons balance in full, or agree a Special Arrangement, the Liability Order means we are able to take further recovery action which could include an attachment to your wages or benefits. We could also use enforcement agents (we use Rundles, (opens new window) Marston Holdings (opens new window) and Jacobs (opens new window)), issue a bankruptcy order or even summons for imprisonment to recover the money. If you contact us after you have been summonsed, we may be able to come to an arrangement.

If you have made a payment that is not showing on your records after five working days, please complete this form so we can look into the matter.

You must let us know immediately if there are any relevant changes to your circumstances. If you make amendments to your records, your details on the Electoral Register are not automatically updated. Please go to Register to vote (GOV.UK) to amend the Electoral Register. 

You must tell us if:

• You move home (complete our online  form)  
• Your rent changes
• Your landlord changes
• Anyone moves in or out of your home
• You get married or change your name
• Anyone in your household has a change in their income
• Anyone in your household goes into hospital or prison
• Anyone in your household becomes a student, starts work or changes job
• Your savings change
• There is any other change that may affect your benefit

We will let you know the outcome when we come to a decision. If you haven't given us all the information we need we may suspend your claim until we have all the necessary details.

Valuation Band

Visit the Government's Council Tax appeals (opens new window) page for information on Council Tax bandings and for information on banding and appealing your Council Tax band.

You can challenge your Council Tax band for free. You may choose to appoint an agent to carry out this work on your behalf.

If you choose to appoint an agent, you should be aware that there are a number of Council Tax agents operating around the country. Please see the Government's Council Tax and Business Rates Scams (opens new window) page for more information.

Liability, Exemptions and Discounts

You can contact our Council Tax team if:

• You have been sent a bill but do not think that it is your responsibility
• We have refused an exemption or discount and you still think you are eligible
• You think we have calculated your bill incorrectly

We have two months to investigate your appeal.

Visit our Council Tax Discounts, Exemptions and Support page for more information.

Great Yarmouth Borough Council is carrying out a review of all residents in receipt of the 25% Single Person Discount on their Council Tax. This discount can be claimed where a property is occupied by a sole adult occupant.

While we are aware that the majority of our residents will be claiming the discount appropriately, there is unfortunately a minority who are attempting to defraud the system.

Residents in receipt of Single Person Discount will be contacted by email or letter asking them to confirm their current circumstances by completing and returning a form to us.  The quickest and easiest way to complete your review form is on-line.

This review will be a way of keeping our records up to date and will also allow our residents to notify us if there has been any change in their circumstances.  We will be using data matching to compare records and check the validity of the responses received.  

All returned forms will be returned to and handled by a centrally-based local government scanning facility based in Nottingham; they process documents on behalf of many local authorities across the United Kingdom.

This is one of many steps that Great Yarmouth Borough Council is taking to stamp out fraud across the authority.

Please note that if you do not respond to our letter, you will have your Single Person Discount removed and further investigations may be undertaken.

We are dedicated to protecting the public purse and detecting fraud. We take Council Tax fraud very seriously, so we are very proactive in confirming all entitlements to discounts. We would like to thank our residents for their ongoing cooperation throughout this exercise.

How do I complete the Single Person Discount Review online?

Please confirm your current details by completing the online form. In order to access it you will need to enter your unique PIN number provided on the letter we have sent you.

Single Person Discount Review form

• if you have any questions regarding the form, or require further information, visit the frequently asked questions page
• data for this review is being collected under our privacy notice for Council Tax