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Register for housing: frequently asked questions

What will I need before I start my new application?

You will need an email address to set up an account to apply - this account will then be used to add supporting information at any time or to update your application if your circumstances change. (Further information and support regarding email accounts can be found in the next sections.)

The online application form will ask you a number of questions about your housing need and history. Please ensure before you start that you have the following information:

  • your National Insurance number (and for all main and joint applicants); if you do not have this you can contact the National Insurance application line on 0345 600 0643
  • your addresses (including postcodes) for the last six years, and the name and contact details for the landlord of the address(es)
  • your due date if you are pregnant and proof of pregnancy
  • details about your immigration status and proof of your status (if applicable)
  • your probation officer's name and address if you have one
  • your current landlord's contact details if you have one
  • your and any joint applicants earned income
  • what benefits you receive, if any
  • the names and dates of birth of everyone who currently lives with you, and everyone that will be moving with you and a copy of your children's birth certificates

When you submit your application, you will be asked to provide evidence of some information, this can be a photo of the original:

  • proof of identity for the main and joint applicants (passport or driver's licence)
  • proof of household income (eight weekly payslips or three monthly payslips)
  • bank statements for all accounts held (last three months)
  • proof of any savings
  • if you have a medical condition that you want us to take into account, we will need to know the name and address of anyone you receive medical assistance from (e.g. GP, hospital consultant) and a copy of your patient summary which you can get from your doctor's surgery; if you have any supporting letters which state the impact of your current housing on your medical condition, please provide a copy of these letters
  • proof of immigration status if applicable

You will need to upload the above evidence when you make your application. We cannot assess your application until all supporting documents are received.

Last modified on 03 March 2023

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