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Privacy Statement: Community Alarms, Be at Home Alarms and the Control Centre Monitoring Service

About us: Great Yarmouth Brough Council (the Council), Town Hall, Great Yarmouth, Norfolk, NR30 2OF, 01493 856100, is the data controller for the purposes of the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulations (UK GDPR)

How we will use your data: We will use your personal information for the purposes of providing a community alarm, Be at Home alarm and monitoring service. The processing of this information is necessary for the Council to undertake actions within a contract as defined under Article 6(1)(b) of the UK General Data Protection Regulations, i.e. the processing is necessary for the Council to perform a task in relation to the contract we have with you for provision of services you have requested.

Data Sharing: Great Yarmouth Borough Council will share your Personal Data with Lifeline24 Ltd who have been contracted to provide this service out of hours. In addition, should an emergency arise, your Personal Data may also be lawfully shared with the emergency services, health professionals, or Norfolk Swift response service.

Your data will be used for this specific purpose although your details will be shared between departments and other agencies where there is lawful authority to do so.  

Your information will be kept strictly confidential. It will be stored in a secure, password-protected database.

How long we hold your data: Your personal information is required to be kept for the length of the community alarm contract plus 6 years. We will only use your data within the terms of data protection laws. We will review dates for keeping personal data in the future and if necessary, update these privacy notices.

Your rights: You have a number or rights available to you, including the potential right to see copies of all the data held about you, to ask for it to be corrected or deleted, to request the Council to restrict what it does with your data in certain circumstances, to object to what the Council may do with your data, and to data portability.

Please note that these rights are not absolute and there are circumstances where they do not apply or the Council may override these rights, however, if this is the case you will be informed of this.

Further information: If you want more information you may contact the Council's Data Protection Officer at or telephone the Council on 01493 846325. If you are unhappy with the way your personal information is being handled you can contact the independent Information Commissioner at:

Last modified on 20 July 2022

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