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Privacy Notice: Complaints

About us: Great Yarmouth Borough Council (the Council), Town Hall, Hall Plain, Great Yarmouth, Norfolk, NR30 2QF, 01493 856100, is the data controller for the purposes of the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulations (UK GDPR).

How we use your data: We will use the personal information you provide for the purposes of investigating and responding to your complaint. The lawful processing of information is either with your consent under Article 6(1)(a) of the UK GDPR or is necessary for the Council to undertake a public task as defined under Article 6(1)(e) of the UK GDPR, ie the processing is necessary for the Council to perform a task in the public interest or for its official functions, the specific task will depend on the service the Council is providing to you. If you require more information please contact our Data Protection Officer at

Your data will be used for this specific purpose although your details may be shared between Council departments to enable us to provide you with a complete response. If your complaint relates to work carried out by GY Norse (including any subcontractors they employ) or GYB Services on the Council's behalf, the details you have provided will be shared with the company that undertook the work; this is to allow a full investigation into your complaint and an answer to be provided.

Additionally, we will always use or share information for the prevention or detection of crime or the apprehension or prosecution of offenders.

Your information will be kept strictly confidential. It will be stored in an access-controlled database held in a secure, password-protected environment within the Council's computer system.

How long we hold your data: Your personal information will be kept for six years from the conclusion of your complaint, after which time it will be securely destroyed. We will only use your data within the terms of data protection laws. We will review dates for keeping personal data in the future and if necessary, update these privacy notices.

Your rights: You have a number or rights available to you, including the potential right to see copies of all the data held about you, to ask for it to be corrected or deleted, to request the Council to restrict what it does with your data in certain circumstances, to object to what the Council may do with your data, and to data portability.

Please note that these rights are not absolute and there are circumstances where they do not apply or the Council may override these rights, however, if this is the case you will be informed of this.

Further information: If you want more information you may contact the Council's Data Protection Officer at or telephone the Council on 01493 846325. If you are unhappy with the way your personal information is being handled you can contact the independent Information Commissioner at

Last modified on 17 June 2021

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