Report a missed bin
To make sure your bin is collected, you must:
- make sure that the correct bin is left at the edge of your property, on the kerb or at your collection point, with the handles facing the road, ready for collection by 6.30am
- make sure the right rubbish is in the correct bin, for example, no carrier bags or nappies in the recycling or garden waste bins and no garden or DIY waste in the black bin
- make sure that your bin is not overweight - if you can't move it, neither can we
If we have not emptied your bin because you haven't complied with the above, we will not return to empty your bin and you will be expected to rectify the problem in time for your next scheduled collection.
Please make sure that you report any missed bins within two working days of your missed collection.
Red tag on bin
If you find your bin has had a red tag put on the handle, it means there is something wrong and we have not been able to empty your bin. It could mean that the:
- green bin contains wrong items
- black bin has garden waste, DIY waste or is too heavy to move
Always follow our guidance to avoid your bin being red tagged.
We will not return to empty your bin before your next collection day, and we would expect the items that have been placed incorrectly in the bin to have been removed.
If you feel that you cannot manage until your next scheduled collection, you are able to pay to get your bin emptied by calling Customer Services.
